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  • Depleted Crystal

    I recharge twice @4.99usd to get vip1 on 26 March 2017
    The problem is i HAVENT BOUGHT ANYTHING using crystal from store, but WHY my crystal balance drop/depleted rapidly??.....
    Pls check and i demand a refund

    I only notice it when trying to buy a costume,coz i think i should have more than 1k crystal (from 2 recharge) but only 80crystal left.
    Im very surprise i got more than 2k consumer point but havent bought anything.

    [S12]Faded Basin (S12)AlphaEX
    Lv100 Knight
    Attached Files
    Last edited by Reverie; 03-29-2017, 10:19 AM. Reason: Forum glitched.

  • #2
    Usually this happens when you've checked an auto buy box somewhere, such as when upgrading wings or mounts, or when checking an Auto-use/buy option in the AFK panel and running out of resources on hand. Double check your check boxes. The clickable field for these boxes is quite large, and it's very easy to accidentally have a box checked. If you're positive you didn't have anything checked that would have spent your crystals for you, please send in a ticket so support can check your logs and see what you spent the crystals on.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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    • #3
      I did sent a ticket....but seriously i dont know where does my crystal spent on....

      as far as i concern, my so called Consumer Point will al so deleted after this maintenance over....so i got nothing.
      Last edited by Reverie; 03-29-2017, 07:01 AM. Reason: Posts merged.

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      • #4
        You would have needed to spend the consumer points before the event ended at midnight.

        Please have patience while they get to your ticket in queue. If you do not hear back on that withing a couple days, let us know and we will forward that for you.

        Apologies for the forum moderating your posts. That should stop for you soon.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          Originally posted by kikuyahoo
          as far as i concern, my so called Consumer Point will al so deleted after this maintenance over....so i got nothing.
          just have a little faith. they will fix it same think happen to me.
          Game: Crystal Saga II
          IGN: (S13) AlfroBiceps
          Server Name : Sharp Summit S13

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          • #6
            I figure something, Horoscope reset cost 15 crystal . should have some warning tho, but i dont think im using it 10x to used all my crystal...should have something amiss.

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            • #7
              Originally posted by kikuyahoo View Post
              I figure something, Horoscope reset cost 15 crystal . should have some warning tho, but i dont think im using it 10x to used all my crystal...should have something amiss.
              If you hover your cursor over the 'Reset' button, it does display a notice that says, "Resetting your Horoscope will consume 15 Crystal".

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