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Not receiving crystals

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  • Not receiving crystals

    I ordered 2000 crystals yesterday and have not received them yet. I tried to put in a ticket but was not able to because the character name area does not show any name for me to select. I am not the only one with the problem there is another in my guild that is having the exact same problem. Please fix the ticket problem or give us the crystals we bought.

  • #2
    Create an alternate character and use that to file your ticket. Be sure to tell your real character's server and name.
    Crystal Saga
    Server: Whisperwind Beach
    IGN: hei
    Lvl 60+ Eidolon Knight
    Guild: Nightmare
    Honor: Emperor

    Server: Tauren Camp
    IGN: Izaya
    Lvl: 45+ Archer
    Guild: Mayhem
    Honor: Elite Warrior


    • #3
      I have tried to open tickets with my alts but they do the same thing. The character name doesnt show up on those either. And i still havent gotten my crystals.


      • #4
        The alt account solution only works for people who are on merged servers if they create a character on an unmerged server and use that to file the ticket.
        Interested in becoming a Forum Moderator? Fill out the application HERE!

        Rules of the Forum are found here.

        R2Games Ticket System for browser games:
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.


        • #5
          okay i will try that thanks