2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit
See more
See less

servers broken

  • Filter
  • Time
  • Show
Clear All
new posts

  • servers broken

    the servers aroundS10 have been down for a while saying "can not connect to server" but it shows the server is green ive tryed to logg in a few times and it keeps saying cant connect

  • #2
    I will check S10’s server group to see if I experience the same.

    I have tested S10 and did not encounter any login issues. If you are still having problems, you can try the following to see if it gets you through:

    ~ Clear your browser history, cache, and temporary files
    ~ Use different browsers
    ~ Close any unnecessary tabs/windows
    ~ Restart your browser session, computer, and Internet source
    ~ Use wired connection instead of wifi
    ~ Use a proxy
    ~ Manually change your DNS/IP address
    Last edited by Reverie; 10-03-2017, 09:01 AM.

    [ Forum can't help you? File a support ticket here ]