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  • Tickets

    Has the ticket system been working lately? Me and few other ain't getting responses for 1-2 weeks.

  • #2
    Ticket system is functional, but R2 is going through staff adjustments, combined with a holiday period. You will get an automated reply at the 2 week mark, make sure you reply to that so the ticket doesn't close.

    If you're having an issue, provide the character name and server used for the ticket, or pm a mod with the email address, and the topic of the ticket, and we can see who's available to look into it. ToS violation tickets will have to wait, so if your ticket is a report, just don't let it close, and it'll be handled once everything settles down.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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    • #3
      I've been submitting tickets 2 weeks ago until now, yet you haven't replied to any of those. It's about your Exquisite Enchantment Crystal 100% success, yet it fails when I was trying to enchant my immortal weapon to +17. So I was hoping that you could pay attention here to at least noticed about it. I can't wait any longer to get it back or at least have a compensation because I used money to cash in game just to get that Exquisite Enchantment Crystal, and I at least deserved a response.

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      • #4
        Originally posted by R235171702 View Post
        I've been submitting tickets 2 weeks ago until now, yet you haven't replied to any of those. It's about your Exquisite Enchantment Crystal 100% success, yet it fails when I was trying to enchant my immortal weapon to +17. So I was hoping that you could pay attention here to at least noticed about it. I can't wait any longer to get it back or at least have a compensation because I used money to cash in game just to get that Exquisite Enchantment Crystal, and I at least deserved a response.
        Show me a screenshot of the description for the Exquisite Enchantment Crystal, please. Also, please provide your character name and server. You can reply to this thread with all, or send me a pm if you don't want to post your character name on the forum.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          it's well known that they're only 100% until +16, you should of noticed the % before clicking rlly, it's r2, they wont really be 100% all the time
          'Do transformers get car or life insurance?'

          Comment


          • #6
            Originally posted by MemoryLane View Post

            Show me a screenshot of the description for the Exquisite Enchantment Crystal, please. Also, please provide your character name and server. You can reply to this thread with all, or send me a pm if you don't want to post your character name on the forum.

            Server: (S105)Panglos Hollow
            IGN: Skylar
            Attached Files

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            • #7
              Thanks. Do you remember if the 'Chance of Success' shows as 100% for +17?
              Rules of the Forum are found here.

              R2Games Ticket System for browser games: www.r2games.com/support
              Mobile game Ticket System is accessed through the in-app support link.

              For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

              Comment


              • #8
                Originally posted by MemoryLane View Post
                Thanks. Do you remember if the 'Chance of Success' shows as 100% for +17?
                Yes it says 100% Chance of Success


                Originally posted by MemoryLane View Post
                Thanks. Do you remember if the 'Chance of Success' shows as 100% for +17?
                and as you can see with my recent screen shot the definition says gives 100% success rate

                and I mean if it doesn't say 100% chance of success I would have add Dragon Crystals or another Exquisite Enchantment Crystal just to make it 100%
                Last edited by Reverie; 06-17-2018, 10:10 PM. Reason: Posts merged.

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                • #9
                  +17 and +18 do not show as 100% in the enchant window. if i remember correctly, +18 with 1 Exquisite and 3 DC is 87%? But i do agree, with the Poster, the item DOES say 100% I too have experienced a fail going to +18, and it is extremely frustrating because the only way to get this item is to Purchase crystals on purchase points weeks, and the price in points is no small thing either.

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