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  • Kaiten4687
    started a topic Problem with VIP and Crystals

    Problem with VIP and Crystals

    So, needed crystals for pack expanders. Decided to buy 500 for the first package deal for 4.99, then decided VIP since its a good deal for 7.99. My pay pal went through smooth, and the payment was accepted... no crystals... no VIP... What gives? I read there is a lot of this going around. What should I do? Not fond of the idea of throwing out money for nothing.

  • Kaiten4687
    replied
    Well filed a ticket and got VIP, waiting on the 500 crystals now that I bought BEFORE my VIP...

    Leave a comment:


  • Kaiten4687
    replied
    Nothing yet... I filed a ticket for the VIP a few hours ago as well

    Leave a comment:


  • Kaiten4687
    replied
    Thanks, will do. Appreciate everything

    I just remember when I played in 2011 it was quite instant on the VIP, so thats why I was worried.

    And I played this on a kongregate server, and the first purchase was quite instant as well. I will give it some time.

    Leave a comment:


  • MemoryLane
    replied
    It can take up to 24 hours for the first crystal purchase you ever make to process. If you are waiting longer than that, please send in a ticket to http://tickets.r2games.com

    For the VIP, give it a max of 2 hours, then send in a ticket.

    For the best assistance, send in a different ticket for each issue (crystals in one ticket, vip in another).

    Leave a comment:


  • Kaiten4687
    replied
    Figured to show the info, going to post my email, R2 account message, and Paypal message (no personal info though but just enough to show it was recieved and paid for.

    Email

    Description Unit price Qty Amount
    Crystal Saga VIP
    $7.99 USD 1 $7.99 USD
    Subtotal $7.99 USD
    Total $7.99 USD
    Payment $7.99 USD

    R2 VIP

    Game Server Character Next Billing Date
    Crystal Saga [S59] Floran Everglades Daera 2013-06-19 04:14:18

    Says my char is a VIP here. But not showing in game when I log into him.

    The 500 crystal purchase, on the My R2 page

    ProductStatusDate

    05/19/2013
    Crystal Saga
    500 Crystal (+Bonus Items)
    Completed

    My Paypal site (Shows the transaction was recieved)

    May 19, 2013 Authorization To PlaySpan Completed Details Authorization To PlaySpan 0TU22045BY6226245 -$7.99 USD
    Select record 1 May 19, 2013 Authorization To PlaySpan Completed Details Authorization To PlaySpan 1Y060603BU278653M -$4.99 USD

    Thats bout all I can show without putting to much personal info.

    Leave a comment:


  • Kaiten4687
    replied
    I checked. I used my debit card through pay pal, After I didn't get them I waited patiently. Then I went to my R2 Account status. They say, the payments have been recieved, and completed. I got a confirmation code as well. I double checked my email where my pay pal is linked, and got a confirmation, and checked my paypal account, also confirmed. So it definitely went through and says it was recieved.

    Leave a comment:


  • CondorHero
    replied
    Did you use credit card or paypal? You could check if the payment went through (by checking the statement).

    Leave a comment:

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