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Ticket System Issues

Dear Players, we are experiencing technical difficulties with the ticket system, tickets may take longer to respond. Thanks for your patience.
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Renewing VIP

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  • Renewing VIP

    I had a credit card that I maxed without paying attention to my VIP status. When I go to the site, there are no options to put in a different CC. When I go to the store to try it again it tells me "Please view your VIP status by visiting your account order history located in the My R2 section.".

    How does one get to that to change payment method?

  • #2
    send a ticket to support and they can help you.
    Crystal Saga:
    Server: Aquatic Crypts
    Name: (S15)Sidoh
    Class: Knight
    Plane: Eidolon
    Level: 100

    Lunaria:
    Server:Server: S87 Key Grove and S58 Drays Keep
    Name: [S87]Kenshin/[S58]SweetnSour
    Class: Swordman/Elementalist
    Level: 5x/6x

    Comment


    • #3
      Adding to Sidoh's post here's the link http://tickets.r2games.com/
      Please be patient waiting for a reply.
      Helpful Links




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      -Kind Regards V
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      • #4
        Hate to be impatient... but how long does this take? I never even got a ticket number back out of it by email

        Comment


        • #5
          It also asks for a transaction number... I don't have one for the VIP transaction

          Comment


          • #6
            For the transaction number, you can put in random numbers to get the ticket to go through.

            The email with your ticket number is an automatic reply that you should have gotten right after submitting. If you never got that email then you will not be able to see the reply to your ticket. Provide your character name and server here and we will flag down a GM and see if one can reply with your ticket number.

            I suggest using yahoo or gmail for tickets, as some email providers insta-block replies from support.
            Interested in becoming a Forum Moderator? Fill out the application HERE!

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: www.r2games.com/support
            Mobile game Ticket System is accessed through the in-app support link.

            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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            • #7
              I have the same problem Rigrmortis on Temple of Iblaze can someone help me get vip back

              Comment


              • #8
                Originally posted by Rigrmortis View Post
                I have the same problem Rigrmortis on Temple of Iblaze can someone help me get vip back
                File a ticket at http://tickets.r2games.com for assistance
                Interested in becoming a Forum Moderator? Fill out the application HERE!

                Rules of the Forum are found here.

                R2Games Ticket System for browser games: www.r2games.com/support
                Mobile game Ticket System is accessed through the in-app support link.

                For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                Comment


                • #9
                  where can i get the transaction number?

                  Comment


                  • #10
                    Originally posted by masonhao View Post
                    where can i get the transaction number?
                    Scroll up a couple posts would have answered that for you.

                    For the transaction number, you can put in random numbers to get the ticket to go through.
                    Interested in becoming a Forum Moderator? Fill out the application HERE!

                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: www.r2games.com/support
                    Mobile game Ticket System is accessed through the in-app support link.

                    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                    Comment


                    • #11
                      I had a credit card that I maxed without paying attention to my VIP status. When I go to the site, there are no options to put in a different CC. When I go to the store to try it again it tells me "Please view your VIP status by visiting your account order history located in the My R2 section.".

                      How does one get to that to change payment method?
                      Please file a ticket at http://tickets.r2games.com/ for us to be able your account to be fixed as soon as possible.

                      Comment

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