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Renewing VIP

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  • Vapid
    started a topic Renewing VIP

    Renewing VIP

    I had a credit card that I maxed without paying attention to my VIP status. When I go to the site, there are no options to put in a different CC. When I go to the store to try it again it tells me "Please view your VIP status by visiting your account order history located in the My R2 section.".

    How does one get to that to change payment method?

  • Guest's Avatar
    Guest replied
    I had a credit card that I maxed without paying attention to my VIP status. When I go to the site, there are no options to put in a different CC. When I go to the store to try it again it tells me "Please view your VIP status by visiting your account order history located in the My R2 section.".

    How does one get to that to change payment method?
    Please file a ticket at http://tickets.r2games.com/ for us to be able your account to be fixed as soon as possible.

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by masonhao View Post
    where can i get the transaction number?
    Scroll up a couple posts would have answered that for you.

    For the transaction number, you can put in random numbers to get the ticket to go through.

    Leave a comment:


  • masonhao
    replied
    where can i get the transaction number?

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by Rigrmortis View Post
    I have the same problem Rigrmortis on Temple of Iblaze can someone help me get vip back
    File a ticket at http://tickets.r2games.com for assistance

    Leave a comment:


  • Rigrmortis
    replied
    I have the same problem Rigrmortis on Temple of Iblaze can someone help me get vip back

    Leave a comment:


  • MemoryLane
    replied
    For the transaction number, you can put in random numbers to get the ticket to go through.

    The email with your ticket number is an automatic reply that you should have gotten right after submitting. If you never got that email then you will not be able to see the reply to your ticket. Provide your character name and server here and we will flag down a GM and see if one can reply with your ticket number.

    I suggest using yahoo or gmail for tickets, as some email providers insta-block replies from support.

    Leave a comment:


  • Vapid
    replied
    It also asks for a transaction number... I don't have one for the VIP transaction

    Leave a comment:


  • Vapid
    replied
    Hate to be impatient... but how long does this take? I never even got a ticket number back out of it by email

    Leave a comment:


  • Virtue_Sigil
    replied
    Adding to Sidoh's post here's the link http://tickets.r2games.com/
    Please be patient waiting for a reply.

    Leave a comment:


  • Sidoh
    replied
    send a ticket to support and they can help you.

    Leave a comment:

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