S66 first payment pack

[Atomsphere]

Hello there,
bought some crystal on the new server today - first payment didnt receive the baby angel / gryphon etc package though =[

[BrotherVT]

Did you already receive your crystals when you recharged?

[Atomsphere]

instantly, along with the torch package all accept the pet/mountx3 day etc package

[BrotherVT]

Alright I'll have the techs look into your issue.
What is your character name?

[Atomsphere]

Thanks for the help BrotherVT - pm'd you

[Atomsphere]

hey guys still no luck with the pack =[ many thanks

[Tidue]

I didn't get my bonus pack with the gryphon, as well. Character name is Keru. Please look into it. Thanks

[BrotherVT]

hey guys still no luck with the pack =[ many thanks

You didn't get it yet? Let me poke at them again about it.
I apologize for the delay.

[BrotherVT]

Atmosphere,
Do you have the 16-digit Order Number so I may forward it? If you don't know where to find it, I will need you to CLICK HERE and click on "Order History", click on the purchase we are speaking of here, and give me the 16-digit number.

[Atomsphere]

hey, its
201311011821444258
cheers

[BrotherVT]

Atmosphere, they request that you send in a ticket in order to inquire about your First Payment Pack. However, you are correct about not receiving the First Payment Pack.
You may file a ticket by CLICKING HERE.

[SlainAgain]

Atmosphere, they request that you send in a ticket in order to inquire about your First Payment Pack. However, you are correct about not receiving the First Payment Pack.
You may file a ticket by CLICKING HERE.

I have not seen ANYONE with a Gryphon nor Baby Angel (unless they hatched via eggs) in S66, so I was assuming the event wasn't here.

[Tidue]

BrotherVT, I have not yet recieved my first purchase bonus in S66 as well. IGN is Keru

[BrotherVT]

Tidue, I will need an Order Transaction Number and I will also need you to file a ticket as I suggested to Atmosphere.
@SlainAgain: I'll be sure to check that out. Thanks for letting me know.

[Tidue]

Tidue, I will need an Order Transaction Number and I will also need you to file a ticket as I suggested to Atmosphere.
@SlainAgain: I'll be sure to check that out. Thanks for letting me know.

Where will I be able to find that, again? Used UGC. Sorry, I'm a bit of a noob when it comes to loading up. >.>