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Payment Succeed but i didn't receive any crystals.. :(

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  • Payment Succeed but i didn't receive any crystals.. :(

    Hello, i wanna ask about crystal payment,
    I've brought the 500 crystals package,

    Click image for larger version

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    Thats my payment details, it's completed

    and this is my char's iventory, thereis no crystals here..

    Click image for larger version

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    please fix this soon, i've already paid.

  • #2
    If it is your first time cashing then it can take up to 24 hours for your crystals to hit your account. It has to do with verification of your credit card, or payment method.
    Now if after 24 hours you do not receive your crystals, then you need to file a ticket here: http://tickets.r2games.com/ and let the GMs know about the issue, include the screen shots that you have posted here as proof. They will fix it for you.
    Server: (S39) Erie Marsh
    Character: Jessie
    Class: Priest
    Level: 106+
    Plane Eidolon
    Guild DarkCrusade


    “I'm selfish, impatient and a little insecure. I make mistakes, I am out of control and at times hard to handle. But if you can't handle me at my worst, then you sure as hell don't deserve me at my best.”

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