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  • Recharge Issue

    Hello,
    I purchased crystals today via in-game shop and I still did not recieve crystals. It's been 5 hours already.

    Recipe:

    R2Games Payment
    Hello,

    Thank you for choosing UltimatePay on R2Games!

    UltimatePay helps R2Games process secure payments. Also, for choosing UltimatePay today, we're going to give you 100 UltimatePoints FREE (a $1 value) for use on your next purchase. UltimatePoints is a virtual currency accepted on over 1,000 games and services and make buying online even easier. Click here to claim your UltimatePoints.

    We have communicated your payment to R2Games for the 39584133 account. Your payment should now be reflected on their site.


    Information for your UltimatePay Payment to R2Games:

    R2Games Transaction ID: 201312120958486819
    R2Games Account Name: 39584133
    Description: 500 Crystal ( Bonus Items)
    Amount: £3.19
    UltimatePay Order Number: 606-1096-073058
    UltimatePay Transaction ID: {d0ff00f4-2401-4991-b628-e19798d6615b**
    Service: R2Games by R2Games
    Payment Method: PayPal Express Checkout
    You authorised a payment of 3.19 GBP to PlaySpan
    Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source.

    Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.

    Find fantastic deals on perfect presents this Christmas.

    It may take a few moments for this transaction to appear in your account.
    Merchant
    PlaySpan
    support@playspan.com
    877-703-6339

    Instructions to merchant
    You haven't entered any instructions.

    Description Unit price Qty Amount
    500 Crystal ( Bonus Items)
    £3.19 GBP 1 £3.19 GBP
    Subtotal £3.19 GBP
    Total £3.19 GBP
    Payment £3.19 GBP

    Charge will appear on your credit card statement as 'PAYPAL *PLAYSPAN'
    Payment sent to support@playspan.com
    I also tried to purchase crystals via website store: http://store.r2games.com/?gid=10

    Recipe:
    You sent a payment of $4.99 USD to R2 GAME CO LIMITED (payment@r2game.com)

    Find fantastic deals on perfect presents this Christmas.

    It may take a few moments for this transaction to appear in your account.
    Merchant
    R2 GAME CO LIMITED
    payment@r2game.com

    Instructions to merchant
    You haven't entered any instructions.

    Dispatch details
    The seller hasn’t provided any dispatch details yet.

    Description Unit price Qty Amount
    201312121121067109
    $4.99 USD 1 $4.99 USD
    Subtotal $4.99 USD
    Total $4.99 USD
    Payment $4.99 USD
    When can I espect the crystals from both transactions to be delivered to me?

  • #2
    If it is the 1st time purchasing crystals on that character it may take up to 24 hours to go through , otherwise write a ticket here http://support.r2games.com . and if you don't get a response in 24 hours or so send me your ticket # and I can forward it for you :3

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