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Dark dragon gold bonds disappeared!!!

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  • Dark dragon gold bonds disappeared!!!

    Hello,
    I'd say "good morning" but it's not a good morning at all. Doing DH this morning for one of my char, when I wanted to synthetise and fill in with the bonds I got, I've noticed that one of the Gold Dark Dragon bonds was gone. Checking for my other char I also saw that for this one a bond disappeared too. I've cleared cache, cleaned PC/history, rebooted, relogged-in but all in vain.
    I don't know where they are though yesterday they were there. And I also haven't synthetised them, this to prevent your question about it. I couldn't have done this anyway for both chars at the same time! They are not there and this happened not from my fault or a mistake I've made. So, this really makes me upset and gets me frustrated knowing I haven't done anything to mess them up!
    For both char I've bought them from Santa's Sleigh using my real gold/money and I want them back. As simply as that.

    Here are the screenshots I took for both chars.

    Click image for larger version

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ID:	1763233 Click image for larger version

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    For hellabella on S4 there's missing the claws and for HellsBells, the wings. You will proly ask me a proof I've had them there but for that I think you can easily check my buying log for each char.
    Last edited by R220356574; 12-23-2014, 12:22 AM.
    hellabella, S4 Westhollow
    Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

  • #2
    For hellabella on S4 there's missing the claws and for HellsBells, the wings. You will proly ask me a proof I've had them there but for that I think you can easily check my buying log for each char.
    We cant, unless you remember date when it happened.

    And I also haven't synthetised them, this to prevent your question about it.
    Why you are so sure about it? I dont see a locks on your equipped bonds.

    For both char I've bought them from Santa's Sleigh using my real gold/money and I want them back.
    If you want your gold back, you can try contacting support
    http://support.r2games.com/ for refund
    Last edited by Alkaris; 12-23-2014, 02:54 AM.

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    • #3
      Thanks Alkaris for answering so quickly.
      1. I can't remember the exact date when I bought them all. It was during the sleigh event , almost to the end of it.
      2. No, I don't have a lock on it you are right but I did not synthetise them. Notice I have them lost on both chars and except I have a loss of memory, which is not the case, I do know extremely well what I have done. Even if I could have done this, I simply can't imagine how I could have done this for both chars almost at the same time!!! So please, do not assume with this answer of yours I made a mistake and now I want to get something back but lie about the happenings. So, yes, I AM SURE I did not sythetise them. I was that furious for the things faced that for the second char I simply haven't done the DH, only checked to see if there was the same issue present.
      If I wanted I could have locked them all before I took the screenshots and so your remark wouldn't have been done. But all I had in mind was to get the proof for the missing items not to "make up" anything.
      3. I do not want a refund, I simply want my gold bonds back. I used my money for that, I used my time, my gold and my skills to get what I needed from DH and raise the bonds to a higher level so I do want the bonds.
      I was pretty sure this would be the sort of answer I will get for my problem. Every single time you all assume is player's fault for everything but not once a bug, a server error or something else that is not on player's side.
      So, I will file a ticket for the issue I faced this morning but at the same time you can not imagine how disappointed, frustrated, upset, annoyed and furious I am for everything. Your answer here included, with the assumption it was my fault and everything that this answer implies.
      In another order of ideas ... It's a shame you lately have so many in-game problems/bugs/issues/errors/glitches and all other stuff I can't remember now to name and you always give us this sort of answers/advice.
      I know well you can ban me, delete my post or consider this offensive. Carry in mind though it's only the expression of the huge disappointment and frustration and angriness I feel right now and which is not resentfully directed to you as a person.
      Last edited by R220356574; 12-23-2014, 03:55 AM.
      hellabella, S4 Westhollow
      Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

      Comment


      • #4
        Progress of orbs and bonds cant be tracked by our system, so without having a solid proofs that you actually had them and didnt accidentally synthesized them those things cant be returned. Its one of devs conditions to have a solid proof on such cases to have them investigate or make a decision for return of item.
        You can try contacting our support, but there is nothing i can do for this issue.

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