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  • Bug Report Mega-Thread: Dragon Pals

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    In this thread, we will collect information for any bug or game issue in Dragon Pals. Please read this post in its entirety and check if your issue has already been reported before posting. Our goal is to facilitate bug reports effectively and understanding how to use this thread will help expedite issue reports.

    The purpose of this thread

    The purpose of this thread is to provide one place for reported and confirmed bugs as well as supporting information. This thread will include one example of each bug or glitch, along with documentation, a clear description, and other various supporting information. This will enable all of our players to know that a bug has been reported and acknowledged.

    Players are asked to open a supporting thread (or link an existing one if it exists) to give players a place to expand on the original report and provide additional information. If someone has submitted your issue successfully, please visit the accompanying link and post your information there.

    How to submit an issue on this thread

    When reporting a bug, there are a few pieces of information that are completely necessary. Also, please report only one bug per post. If you need to report more than one bug, report each bug in a separate post. *Please note* Your request will be deleted if it does not include ALL of the following information:

    -A screenshot clearly displaying the issue: The nature of most bugs require a screenshot or video. We realize that getting a screenshot or video after the fact is impossible, so we want to get all of our players in the habit to hit that “screen capture” button if they notice something out of the ordinary. If you require a tutorial on an easy-to-use Screenshot program, you can visit our guide here: r2gam.es/1wkyT48 You can find a tutorial on a video capture program here: r2gam.es/1KlOF3d

    -Character information: We need to check your character data, and this should be included with your preliminary report. Please include your character name, server, server timezone, and platform (Kabam, R2, Kongregate, Armor, etc).

    -A clear description of the problem: What server date and time did this happen? What game function is this in? What steps do we need to take to reproduce this bug? Did you notice anything else out of the ordinary? (These are just some of the questions that help paint a full picture of a bug report.

    -Bug Classification: For a full detailing of how to classify a bug, you can visit our guide here - r2gam.es/1B0M5ye. Most bugs fall under “functional”, “graphical”, or “language”. Is the issue with a specific game function, does it interfere with game/UI graphics, or is there Chinese/language bleeding into each other?

    -A link to a supporting thread for this issue: whether you need to create a thread or someone already has, we want to give players (and us!) a place to talk about bugs more at length and provide additional evidence to support a report. If a thread about this issue exists, please include it. If not, we either encourage you to make a separate thread for this purpose or have our Moderators add the link after your submission has been posted.

    Some things to remember

    This is a place for bug reporting and collection, so please only include necessary information in your report. Please refrain from expressing your frustrations, requesting updates, slander, or anything not specific to reporting a bug. We want to do our best at fixing all issues, and this means handling issues of high priority first. We always prioritize game-breaking issues as first to fix, and then lower priorities as the problem becomes less severe; fixes of low priority issues will be slower than an issue that “breaks the game”.

    We can rarely provide a timeline for a fix or compensation. We always want to fix issues sooner rather than later, but timelines may come down to “we’re working on it”. We need to confirm and identify a bug, suggest a potential fix, and then wait for a fix to be implemented. We will not give timelines for fixes or compensation until a fix has been made or compensation has been decided, and will be announced through official game channels.

    Any updates from R2 staff, Mentors/Vets, GMs, or Moderators will be done so on the supporting thread and may be sporadic. Please be patient with all GMs or Moderators as we are typically dealing with multiple issues simultaneously. We pass on information from other parties to our players, so everything we know, you know. If you don’t get an update after a few days, poke one of us for an update!

  • #2
    Current Issues

    Below is a list of the current, confirmed issues. If you are experiencing one of the problems below, please click the corresponding link to add your information.


    Raquel problem in CSC and IM - Raquel problem in CSC and IM
    Visual with BR in totem refining[ - http://forum.r2games.com/showthread....=1#post1404777
    17millions team BR sign up issue - http://forum.r2games.com/showthread....=1#post1452461


    Resolved Issues
    Bug with MP 105, 110, 115 - MPD bug
    Starsoul socket bug - Starsoul socket bug
    29.06 - Missing icons for daily activity - Missing icons for daily activity
    Tribal clash error - Tribal Clash error
    Visual bug with Baby Cow pet appearance - Baby Cow pet issue
    Last edited by Alkaris; 11-17-2015, 04:39 AM.

    Comment


    • #3
      If anyone dont read purpose of this thread i willl explain it. Even though your opinion is very important to us, this thread is not for posting it. Also it is not for questions when it will be fixed or where is this announced feature. And dont post here bug reports for things which were reported, it will be deleted. And if you do it again after it was deleted, you will receive a 2-day ban on forum. Theone and only purpose of this thread is to collect bug reports.

      And please follow guidelines posted in 1st post, when you make a bug report. Also look for links in 2nd post if there is a link for your bug that means it was reported and it means you need either to add your information in corresponding thread or just wait until bug is fixed.
      Last edited by Alkaris; 06-09-2015, 03:15 AM.

      Comment


      • #4
        Missing icons for activity

        A screenshot clearly displaying the issue - Click image for larger version

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        Character information Discordia S34

        A clear description of the problem - Happen on 29.06 18.10 server time
        Missing icon to access activity Treasure Hunt

        Bug Classification: functional/graphical

        A link to a supporting thread for this issue - http://forum.r2games.com/showthread....issing-DI-icon

        RESOLVED
        Last edited by Snowstorm; 07-02-2015, 02:42 AM.

        Comment


        • #5
          ^ Post above can be used as example how to make a post in this thread and dont have it deleted. Also dont forget that one post per bug is enough.

          Comment


          • #6
            Tribal Clash not working 5th of July 2015

            SS clearly showing the issue Click image for larger version

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            Character and server: hellabella, S4 Westhollow Europe (but same message displayed on S9 Dragon Isle and S45 Kragston, Europe).
            Issue discovered on 7/5/2015, 8:41 pm.
            I don't know exactly what sort of bug it is and link is not yet there as I'm the first posting about it.

            Edit: 9:13 now (7:13 pm server time), I retried opening the activity but got the same "Data is syncronising with the remote server" message.
            Edit: I found a link to a supporting thread for this issue: http://forum.r2games.com/showthread....al-Clash-Error

            Edit: 8:10 server time, 7/20/2015 - Just found out that it was the third Sunday without TC, so it is still not working but only on EU servers as on Oceanic worked just fine. Hope a solving of the issue will be done soon .

            Edit: 4:38 server time, 7/26/2015, tried TC, received the same "Data is syncronising with the remote server". So, 4th week without this activity and no sign it would be solved sometime soon .

            Edit: 8:42 server time, 7/28/2015, tried to open TC icon, it opened, same state with wins like it was 4 weeks ago, let's hope it will work this Sunday to come .
            the rewards
            Edit: 12:00 server time, 8/3/2015. Yesterday TC worked, we opened the event, entered it, got the rewards (finally, after a month ). I think it can be called "solved issue".

            RESOLVED
            Last edited by Alkaris; 08-21-2015, 02:47 AM.
            hellabella, S4 Westhollow
            Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

            Comment


            • #7
              -A screenshot clearly displaying the issue:
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              -Character information:
              Character Name: HoukaRyuu
              Server: [S171] Hartswood
              Server Timezone: US East
              Platform: R2

              -A clear description of the problem:
              • What server date and time did this happen?
                The incident happened today, July 21, 2015 at 1:00 PM EST.
              • What game function is this in?
                Totem Panel - Refining tab
              • What steps do we need to take to reproduce this bug?
                Do either a Normal Refine or an Advance Refine in Totem. You should notice the numbers for Battle Rating don't all show up. Only the first number can be clearly seen.
              • Did you notice anything else out of the ordinary?
                No, just the last Battle Rating numbers could not be seen.


              -Bug Classification:
              I would guess that the problem is primarily “graphical”.

              -A link to a supporting thread for this issue:
              Battle Rating in Totem Refining
              HoukaRyuu
              Game: Dragon Pals - Currently Playing
              Server: [S171] Hartswood (US East)
              In-Game Name: HoukaRyuu
              Class: Warrior
              Gender: Female
              Level: 58
              League: Misfits

              Updated as of July 21, 2015 at 1:10 pm EST

              Comment


              • #8
                Magic lamp broken after R2 new platform implemented

                Char info: hellabella, S4 Westhollow, Europe
                Issue noticed yesterday, 8/10/2015, 5 pm server time, confirmed today, 8/11/2015, 8 am server time. Noticed on S4, S9, S45 - Europe and on S163 - Oceanic.
                Magic lamp does not create any link to FB so that quests cannot be shared nor rewards claimed.
                Link to a supporting thread: http://forum.r2games.com/showthread....re-not-working
                hellabella, S4 Westhollow
                Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

                Comment


                • #9
                  BabyCow pet morph missing

                  Char info: ClaraBella, S45 Kragston, Europe
                  Issue noticed today 1 pm server time (3 pm my time), confirmed today, 9/01/2015 after also checking on S4, S9 - Europe and S163 - Oceanic servers.
                  BabyCow pet is not anywhere on the 17 pages in Companion morphs and not also in Chinese pets pages. Got the pet already for all my chars, evolved and raised them and now it is not there. Took a SS as proof I already got it:
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                  I can't remember exactly where in morph pages it was so ... Idk how to show it is not there.
                  Link not found yet to support the thread.

                  PS. I just checked and found the pet in pet potential, for all chars but it is missing from morphs:
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                  RESOLVED
                  Last edited by Alkaris; 11-17-2015, 04:40 AM.
                  hellabella, S4 Westhollow
                  Growth is painful, change is painful. But nothing is as painful as staying stuck somewhere you do not belong.

                  Comment


                  • #10
                    It doesnt disappear, you can still find it in pet potential. It probably was replaced by 2nd Kung Fu Panda, look in pet page 15 and 16. Thanks for report i will forward it to devs.

                    Comment


                    • #11
                      extra value gift..nymph holy stones..2 packs at 390 gold each 2 packs at 870 gold each and nymph feathers1 pack 400 at 870 gold

                      Comment


                      • #12
                        Originally posted by twist36 View Post
                        extra value gift..nymph holy stones..2 packs at 390 gold each 2 packs at 870 gold each and nymph feathers1 pack 400 at 870 gold
                        Its clearly written in event description - Extra Value Packs does not count. Its not a bug.

                        Comment


                        • #13
                          -A screenshot clearly displaying the issue:
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                          -Character information: Mystique, S160 Island of Ales, Europe


                          -A clear description of the problem: Can't sign up my team in CSC, it says "Connection to remote server failed" our server didn't have a merge recently and this team is months old, I have cleared Cache and cookies already. My alt who is on S152 could be signed in without any problems, S152 has been merged with S160 ages ago.

                          -Bug Classification: Functional bug

                          -A link to a supporting thread for this issue: http://forum.r2games.com/showthread....ing-up-for-CSC

                          Comment


                          • #14
                            i try clicking on the "Baby Cow Issue" but nothing happens, so i'll type it. I think its fixed now? Baby cow is on the last/2nd to last page.

                            RESOLVED
                            Last edited by Alkaris; 11-17-2015, 04:41 AM.

                            Comment


                            • #15
                              Character Information : Cornicopia, s166 Centaur Fen, (US West)

                              Problem: Cannot collect Hot Event wardrobe boost after upgrading wardrobe. Message appears stating clear inventory even though I have 9 slots open.
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                              Classification: Functional bug

                              Ah bugger - TY thought it was 1000 not 10000

                              RESOLVED
                              Last edited by Alkaris; 01-13-2016, 07:54 AM.

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