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Ticket System Issues

Dear Players, we are experiencing technical difficulties with the ticket system, tickets may take longer to respond. Thanks for your patience.
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Payment issues and filing tickets

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  • #31
    Originally posted by Flatu View Post
    ticket link will not open. can not recharge my account. account name Flatu
    Support link was changed, it is now
    http://www.r2games.com/support/?ac=ticket&ticket_type=7

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    • #32
      I'm trying to recharge my VIP, and I can't even file a ticket for the number because every time I start the process it leads to "code":34,"msg":"As VIP membership is currently still active on this character you can't renew it at this time." I don't have currently active VIP, and have not done any automatic payments this month or last month. Why can't I recharge and get my VIP back?

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      • #33
        Originally posted by R25567169 View Post
        I'm trying to recharge my VIP, and I can't even file a ticket for the number because every time I start the process it leads to "code":34,"msg":"As VIP membership is currently still active on this character you can't renew it at this time." I don't have currently active VIP, and have not done any automatic payments this month or last month. Why can't I recharge and get my VIP back?
        Please check this article
        http://www.r2games.com/support/?ac=issue&id=69
        there is written gow you can check your VIP status and orders, if you have VIP active there you should cancel it.
        If problem persists, you can submit a ticket from that article or by using this link
        http://www.r2games.com/support/?ac=ticket&for=vip

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