character name is null

[chocochino1]

[Phoenix48]

1 player in my Alliance shows up as "null" also.

Alliance: BlackAngels
True player name: Valkyrian
Lvl: 70 but show as 0
Battle rating: 2535609 last time i look at it but show as 0
Server: "null" also so i don't know the true server the player is from.