where are my rewards

[RockLaubster]

I put a ticket in on Feb 2 , 2015 regards rewards for purchasing 30K diamonds from Hot Event which I did not receive . I received this response about 2 hours later

FEB 03, 2015 | 08:55AM CET
*EDIT* replied:
Hello Calvin,
*EDIT*

Foolish me for spending money in this game

Calvin S237

[AE86]

What is your ticket number?

[RockLaubster]

Ref #265927