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  • R277989945
    started a topic Recharge .

    Recharge .

    what happend here?i recharge 6 hours ago and confirmation still loading and i do not receive any diamond.i sent ticket to support too but they do not fix
    Attached Files

  • Sidhe
    replied
    Hello. Please check in game if you have just gotten the diamonds for your recharge. Let us know if there is everything OK with that. Thank you.
    Also, check your forum PM .

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  • Sidhe
    replied
    Good morning. Please check your PM.

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  • R277989945
    replied
    Originally posted by Sidhe View Post
    I am sorry for your distress and I know it is frustrating. Again, recharge problems are solved through support. And, again, from the ss attached your payment did not gotrough. To see if it was processed you need to check this:

    [ATTACH=JSON]{"alt":"Click image for larger version Name:\tmy orders.png Views:\t1 Size:\t76.3 KB ID:\t1964660","data-align":"none","data-attachmentid":"1964660","data-size":"small"**[/ATTACH]
    Sidhe i have 3 days without solve my problems with recharge.I sent screens order etc to Support and they still dont fix.My question is how many Tickets should i send to Support for fix ???

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  • simina90
    replied
    Originally posted by R277989945 View Post

    Ok ty Sidhe .
    .im tired
    Last edited by simina90; 08-10-2018, 01:26 AM.

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  • R277989945
    replied
    Originally posted by Sidhe View Post
    I am sorry for your distress and I know it is frustrating. Again, recharge problems are solved through support. And, again, from the ss attached your payment did not gotrough. To see if it was processed you need to check this:

    [ATTACH=JSON]{"alt":"Click image for larger version Name:\tmy orders.png Views:\t1 Size:\t76.3 KB ID:\t1964660","data-align":"none","data-attachmentid":"1964660","data-size":"small"**[/ATTACH]
    Ok ty Sidhe .

    Leave a comment:


  • Sidhe
    replied
    I am sorry for your distress and I know it is frustrating. Again, recharge problems are solved through support. And, again, from the ss attached your payment did not gotrough. To see if it was processed you need to check this:

    Click image for larger version  Name:	my orders.png Views:	1 Size:	76.3 KB ID:	1964660
    Last edited by Sidhe; 08-08-2018, 01:55 PM.

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  • R277989945
    replied
    Originally posted by Sidhe View Post
    Hello there. From the look of the ss you posted, your payment did not get through. Please first check the "My orders" tab on your main account page, there should be confirmed if your transaction went through. You need to check the payment method you're using and to check with Xsolla, too, as far as I can remember. For any recharge issue there is needed the transaction ID/number, which you covered and hid in the posted ss. Please submit a ticket to support using this link: https://www.r2games.com/support/?ac=...&ticket_type=7 . Provide there all requested details and attach uncropped and whole screenshots showing the My order content to prove recharge was completed and the transaction ID/number.
    I checked in My Order and Checkout. I sent Ticket with Screenshot. And my problem was not solved.!!! when DEVS will fix that...tomorrow when Precious is not anymore?I will stop recharge ! i spend money for nothing....!Ty anyway Sidhe but what happend here is not fair for us ..who spend some money in game.
    Attached Files
    Last edited by R277989945; 08-08-2018, 12:27 PM.

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  • Sidhe
    replied
    Hello there. From the look of the ss you posted, your payment did not get through. Please first check the "My orders" tab on your main account page, there should be confirmed if your transaction went through. You need to check the payment method you're using and to check with Xsolla, too, as far as I can remember. For any recharge issue there is needed the transaction ID/number, which you covered and hid in the posted ss. Please submit a ticket to support using this link: https://www.r2games.com/support/?ac=...&ticket_type=7 . Provide there all requested details and attach uncropped and whole screenshots showing the My order content to prove recharge was completed and the transaction ID/number.

    Leave a comment:


  • R277989945
    replied
    Im still waiting like that 6 hours ago ,what wrong with recharge ?i sent ticket to support but they do not fix.

    Leave a comment:

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