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Missing rewards from Volitile Battlefield due to lag

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  • Missing rewards from Volitile Battlefield due to lag

    I logged on today and went to collect my rewards from Volitile Battlefield.
    I bet 7x 500 diamonds and got 6 correct.
    I tried to claim the overall rewards and the diamonds and was unable to. It kept saying Operation failed when I clicked on all of them.
    Then I tried to do something else and the game would not let me. Then I saw it gave me the overall rewards and 2 x 1000 diamonds instead of the 6x 1000 diamonds.I am missing 4000 diamonds which I bet for. I started with 32973K diamonds and now have 34973 diamonds. I should have 38973 diamonds after collecting the rewrads.
    It was 23 min past the hour.
    The game has been very buggy and laggy resently. The game freezes at 19 / 23 / 33 and 58 min as far as I can tell. But ALWAYS at 19 and 23. I didnt realise the time when I went to collect, but that should not influence weather or not you get your rewards.

    Pls check and give me my missing diamonds. ffor which I send in the game.

    Attached is my winning bets from Volitile and my diamond. Sorry it is dark. an an overall one.
    I look forward to hearing from you. I also logged a ticket with support.

    IGN: Knijn
    Server: S1
    Platform: Armor Games


    diamond full screanshot VB Bets

  • #2
    Hello Knijn. I need you to post full uncropped/unedited screenshots to document your issue.
    REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

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    • #3
      Hello Sidhe, Thank you for helping me. Is this the SS you are after ?

      Comment


      • #4
        Yes, , that's perfect, that's the way they should look like. Thank you. Issue will be reported and all data forwarded. Please also submit a ticket to support using the Support tab on the game main/start page (the orange tab between Server and Game Options).
        Last edited by Sidhe; 09-27-2018, 09:35 AM.
        REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

        Comment


        • #5
          Your welcome Sidhe. I wait to hear from you.
          I did log a ticket but that SS is not attached to the ticket.

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          • #6
            Also it happened a few hours ago. I am not sure the exact hour but did know it was at 23 past

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            • #7
              Hello Knijn, please check your forum PM. Thank you.
              REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

              Comment


              • #8
                Hello. Please check your in-game mail, last update I got said your rewards have been sent in game. If you can let us know and confirm that happened, it'll be highly appreciated. Thank you.

                EDIT: As issue is resolved, thread is closed.
                Last edited by Sidhe; 09-28-2018, 09:04 AM.
                REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                Comment

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