you guys just took one of my amulets from me

[satansecretary]

satansecreta from ud6 i logged on tonight and see that ive dropped from 199M BR to 188M BR. i went to homestead and i look and my son of flames has had his amulet taken from him, it had lvl 8 i believe inscription carved and was lvl 74. and im just wondering if im going to get it back or have to start all over again, just like with how i lost 50 diamonds and never got them back but got a message saying you hadent heard from me and you figured the situation had solved itself even tho before that i never received a message from whoever to begin with about the missing diamonds. i gotta say this game is run very poorly if i can log on and things that i have worked so hard for are just taken away from me in the blink of an eye. thank you for making this game insufferable to play. i know i make this post knowing i WILL NOT be getting my item back and getting it back how it was before it was taken from me. i just want other people this has happened to to know they're not the only ones playing this game and having things taken from them for no reason. so, thanks. also i dont know if this is the only thing that was taken from me but at this point i dont even want to play the game let alone see if anything else is missing.

[MemoryLane]

This will require the devs to look into what happened, so if you have not already done so, please do send in a ticket. Keep in mind, a holiday week has started and we won't expect anything to happen before the 11th, so if you get the automated closure reply on your ticket, just reply to it and then let us know here, so that we can ask that your case be prioritized when everyone is back from holiday.

[satansecretary]

i'll keep a look out in my email, but im really doubting this. i replied to the closure email for my 50 diamonds and no one answered back to it. its almost as if no one reads these things, ever.

[MemoryLane]

I'm not sure if there's anything I can do about the 4 month old ticket for 50 diamonds, but I'll see if there's a way to find out what happened to them for you.

From what I can tell by past forum threads and team discussions, it seems amulets like to run off sometimes. They do get returned, it just sometimes takes the devs a bit of time to get on it and make that happen. Keep us updated on the status of your ticket, don't let it close, and we'll help from our end in the meantime. Chinese New Year puts a delay on things getting started, but hopefully this can be on the path of being resolved immediately following the holiday.

[satansecretary]

i still havent gotten one email about if anyone has even attempted to look into this yet. or will i get an email in 2 days saying "oh its been two weeks guess this is resolved" like i did last time my complaint was ignored?

[MemoryLane]

You will probably get that message, yes. Please respond to it when you do to keep the ticket open.

[satansecretary]

i responded to that ticket the last time with my diamonds, not only did no one message me back but i never heard another word about it. just tell me if im getting my amulet back or not

[MemoryLane]

I can't get you a reply to your closed ticket for the diamonds, because the ticket is closed. Your amulet ticket is on its 12th day. You should get an automated email in 2 days. Please reply to it so that it stays open. The holiday week has resulted in many delays, and not everyone is back at work yet. We need to wait for the appropriate people to be back in the office to handle your case. Then, the issue will need to be sent to the devs, and the devs are responsible for fixing it, see post 4.

[satansecretary]

well i just answered a closing letter that i got in my email, so i guess this will be closed seeing as how the last closing email i got closed it permanently. do they ever fix anything or is stuff just gone for good?

[MemoryLane]

The system automatically closes tickets after 2 weeks of neither side responding. You just need to respond back within two weeks of getting that message for it to stay open. At 4 weeks, it's hard closed. As frustrating as it is that this happens, it's necessary, as it is very rare for someone to come back and say when their ticket is resolved or to confirm an issue was fixed.

We are currently waiting for the devs to send you your items. Hopefully they will get that done for you soon.

[satansecretary]

i did respond tho, are they going to respond and say thats its staying open and that someone might finally look into this or what? i mean its been over a month now, i would like my item returned to me already, this is getting insane with their incompetence

[MemoryLane]

They can't do anything about the ticket auto closure. You need to just make sure to reply every week or so, and the ticket will stay open. As mentioned, we are waiting for the devs to send you your items, so the issue has already been looked into, we just need the devs to do their part now.

[satansecretary]

i have to reply every week? wow im doing more work than the devs, for free. nice, very nice

[satansecretary]

day 36 and still no amulet, i will be sending an email a day even tho i know it does nothing. you know, it would just be nice if i was told im not getting it back instead of this big ruse

[MemoryLane]

Not going to tell you that you won't be getting it back, because you will. We just need to use a sharper stick.