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  • diamond restoration

    Hello, I am Mallenroh Server 307 Aerial Battlefield. I was forced to leave the game in December just prior to the end of year event
    due to cancer treatment. I was hoping to have my diamonds from that time restored as most of them I paid for.
    I have submitted two tickets and I hope that you can help. I do not have a screen shot. Thank you in advance.

  • #2
    Good morning. I have moved your thread in the corresponding section of the forum. Issue reported for you but I also need some more details, so that I can forward them to ops and support. You say you have already submitted 2 tickets. Please post here the date/s you did that, so that I can ask for updates on them. Thank you.
    REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

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    • #3
      I posted the second one yesterday. the first was sunday 06/23

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      • #4
        Good morning. Issue is already forwarded waiting for support reply. Please, also, check your forum PM. Thank you.
        REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

        Comment


        • #5
          Hello, I just received a response from a R2 team member claiming that they could not locate my account. I have posted multiple articles on this very forum over the years from the same email account that I use now and find it downright insulting that some clerk at r2 gets to make the final decision in whether or not my diamonds (which I have paid for) should be restored or not. I am asking if you have any advice for me?
          Perhaps there is a higher authority I can appeal to? I think it's the height of dishonor for a company to take what a customer paid for in good faith and not return said items upon request.
          Sincerely Mallenroh S#307 Aerial Battlefield

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          • #6
            Hello. Here is what support and ops replied. It seems like your character name was not found on that list they had for the sealed diamonds session. They need to recheck everything, carefully, and due to the long period of time it passed since the sealing process, this is gonna take time. My suggestion is to still wait. Please do not forget to check your ticket and to update it, once at 6 or 7 days, that because system automatically closes ticket as resolved after two weeks. Check and update it with a line, simply requesting updates on your issue and that will prevent the soft closure of it. I will also check and follow the issue and I will come with news or updates as soon as I get them.

            EDIT: Please check your forum PM. Thank you.
            Last edited by Sidhe; 07-03-2019, 05:02 AM.
            REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

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            • #7
              Thank you very much for your understanding and advice I will follow up diligently.

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              • #8
                Hi there. Thank you as well, for patience and understanding. I will keep you updated and will pass you any news I get on the issue once the updates reach me.
                REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                Comment

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