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What Happened to R2 Support?

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  • cajones18154
    started a topic What Happened to R2 Support?

    What Happened to R2 Support?

    I usually have good response from R2 support, but since this whole GD issue, they have gone completely dark. Haven't heard from support in over a month and a half. What is going on? Are they still offering support for the game? If not, are we eligible for compensation?

  • Sidhe
    replied
    Good morning. I am aware of the length of time that passed and I know you are being frustrated and want your hero working as supposed to. You're not being a pest but still I have to remind you that bumping and spamming on a topic won't make things go faster . Issue reported again, any update or solution or fix they found will be announced to you. Thank you for still being patient.

    Leave a comment:


  • cajones18154
    replied
    Thanks Sidhe! Sorry top be a pest on this, but it has been about 2.5 months since this issue occured and really no response/fix. Hence, I will continue to inquire until it is fixed. Thanks for all your help.

    Leave a comment:


  • Sidhe
    replied
    Good morning cajones. Your tickets have been reminded of to support team, they will be replied soon. Still we're asking for bit more of your patience to wait for that to happen. Battle log links you provided have also been forwarded to devs. Thank you.

    Leave a comment:


  • cajones18154
    replied
    Hello -

    I have been following up on my open cases for multiple weeks, but still haven't received an update. I even opened a new ticket, but never received a response with the new ticket number. Here is the list of existing tickets:

    Case #: 680069
    Case #: 679121
    Case #: 683361

    Looking forward to your response.

    Kindest regards,
    Chris Jones

    Server: ud4 (merged)
    R2 server: S235 Amber Heath
    IGN: SmellyNugget

    Leave a comment:


  • Alkaris
    replied
    Yes, support is stilll working, so no for compensation. If your ticket was not answered for long time it is possible for it to be missed and you need reopen it again.
    If you provide character and server info, i will check if there is any ticket for that character or you need to open new ticket.

    Leave a comment:

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