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Bug Report Mega-Thread: Lunaria Story

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  • Bug Report Mega-Thread: Lunaria Story

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    In this thread, we will collect information for any bug or game issue in Lunaria Story. Please read this post in its entirety and check if your issue has already been reported before posting. Our goal is to facilitate bug reports effectively and understanding how to use this thread will help expedite issue reports.

    The purpose of this thread

    The purpose of this thread is to provide one place for reported and confirmed bugs as well as supporting information. This thread will include one example of each bug or glitch, along with documentation, a clear description, and other various supporting information. This will enable all of our players to know that a bug has been reported and acknowledged.

    Players are asked to open a supporting thread (or link an existing one if it exists) to give players a place to expand on the original report and provide additional information. If someone has submitted your issue successfully, please visit the accompanying link and post your information there.

    How to submit an issue on this thread

    When reporting a bug, there are a few pieces of information that are completely necessary. Also, please report only one bug per post. If you need to report more than one bug, report each bug in a separate post. *Please note* Your request will be deleted if it does not include ALL of the following information:

    -A screenshot clearly displaying the issue: The nature of most bugs require a screenshot or video. We realize that getting a screenshot or video after the fact is impossible, so we want to get all of our players in the habit to hit that “screen capture” button if they notice something out of the ordinary. If you require a tutorial on an easy-to-use Screenshot program, you can visit our guide here: r2gam.es/1wkyT48 You can find a tutorial on a video capture program here: r2gam.es/1KlOF3d

    -Character information: We need to check your character data, and this should be included with your preliminary report. Please include your character name, server, server timezone, and platform (Kabam, R2, Kongregate, Armor, etc).

    -A clear description of the problem: What server date and time did this happen? What game function is this in? What steps do we need to take to reproduce this bug? Did you notice anything else out of the ordinary? (These are just some of the questions that help paint a full picture of a bug report.

    -Bug Classification: For a full detailing of how to classify a bug, you can visit our guide here - r2gam.es/1B0M5ye. Most bugs fall under “functional”, “graphical”, or “language”. Is the issue with a specific game function, does it interfere with game/UI graphics, or is there Chinese/language bleeding into each other?

    -A link to a supporting thread for this issue: whether you need to create a thread or someone already has, we want to give players (and us!) a place to talk about bugs more at length and provide additional evidence to support a report. If a thread about this issue exists, please include it. If not, we either encourage you to make a separate thread for this purpose or have our Moderators add the link after your submission has been posted.

    Some things to remember

    This is a place for bug reporting and collection, so please only include necessary information in your report. Please refrain from expressing your frustrations, requesting updates, slander, or anything not specific to reporting a bug. We want to do our best at fixing all issues, and this means handling issues of high priority first. We always prioritize game-breaking issues as first to fix, and then lower priorities as the problem becomes less severe; fixes of low priority issues will be slower than an issue that “breaks the game”.

    We can rarely provide a timeline for a fix or compensation. We always want to fix issues sooner rather than later, but timelines may come down to “we’re working on it”. We need to confirm and identify a bug, suggest a potential fix, and then wait for a fix to be implemented. We will not give timelines for fixes or compensation until a fix has been made or compensation has been decided, and will be announced through official game channels.

    Any updates from R2 staff, Mentors/Vets, GMs, or Moderators will be done so on the supporting thread and may be sporadic. Please be patient with all GMs or Moderators as we are typically dealing with multiple issues simultaneously. We pass on information from other parties to our players, so everything we know, you know. If you don’t get an update after a few days, poke one of us for an update!

  • #2
    Current Issues

    Below is a list of the current, confirmed issues. If you are experiencing one of the problems below, please click the corresponding link to add your information.


    Resolved Issues

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    • #3
      Fix stargate. We need a separate stargate for lower levels. I will continue to file tickets until you fix this I'm sick of being killed and watching others being pk'd in stargate
      by people with a million might+ FIX IT NOW!
      I've already filed 100 tickets. If I have to file another 800 I will.

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