2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
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Can't see my name in the new server (s129)

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  • Can't see my name in the new server (s129)

    i was playing s129 earlier i played until now. at the first there no problem with my name after reaching like level 38-40 i just notice i cant see my name already, so i asked some player on world chat if they can see my name they said "no" so i tried reloading the page many times but still i dont see my name

  • #2
    You'll want to take a screenshot showing your name is missing, then send in a ticket with your screenshot and your name as it is spelled in game to
    Rules of the Forum are found here.

    R2Games Ticket System for browser games:
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.


    • #3
      did you use any special characters in your name?