2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
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Order Pending ?

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  • Order Pending ?

    I have pay golds but i don't received. can you help me please?
    Last edited by kanime93270; 08-22-2016, 10:58 AM.

  • #2
    It generally helps to list your character name and server.

    Game: Lunaria Story
    Server: s130 (Butterfly's Tryst)
    Name: NieR
    Level: 58
    Class: Swordsman (Master Beserker)
    Might: 197k+
    VIP: 4
    Guild: Void
    Marriage Partner: Camomile
    Mentoring Partner: Espeon (Pupil)


    • #3
      First, double check any other servers you have characters on and alts, just in case. Then, send in a ticket to Include the transaction number for the order found on for the order you did not receive. If you do not hear back in 48 hours, then come back here and provide your character name and server so we can request an update for you.
      Rules of the Forum are found here.

      R2Games Ticket System for browser games:
      Mobile game Ticket System is accessed through the in-app support link.

      For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.


      • #4
        Click image for larger version

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        • #5
          nice broke pet there
          S4 Valley of Isur
          Might 1571929
          Partner тнєѕєυѕ


          • #6
            i also no get the keep pending, i already send ticket too but no any respond

            Game: Lunaria Story
            Server: s129 (Mulberry Village)
            Name: Ying
            Level: 60
            Class: Elemantalist (Grandmaster Exorcist)
            Might: 415+
            VIP: 8