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  • Kitwritten
    started a topic Creating a screenshot for SB bug reports.

    Creating a screenshot for SB bug reports.

    SO you have a issue, glitch, bug or are just unsure about something in the game ? well reports need your IGN ( In Game Name / character name ) and server name, this is so that we can help the player directly and when passing issues to the SB team, they have a better idea on what action they may need to do, including accessing a players account to check some issues.

    Screenshots are needed to help the forum mods and the DP team get a better idea of the issue as screenshots can tell us more about the issue in a short time than a lot of writting by the players, so a belief explanation by the player and screenshots are extremely helpful

    Some players are not sure how to create screen shots so this is a guide on how to create a good one for the staff, and we can resize some screenshots if needed so we can get details from them.....

    1) The player needs to get a screenshot of the issue they are seeing.... so a quick way to do this, is to use the PRTSCN button on the keyboard when you see the issue

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    This will take a screen capture of the total screen and save it until you were ready to edit it into something more usable, it will not be visible as a screenshot so it will not interfere with your game play, tho each screenshot would have to be saved so you can take another one, unless you have the ability to take multiple screenshots and have them auto saved so you can edit them later...... So for this quide, I will use MS paint....

    Now I have taken the screen shot, I am going to go to MS paint.... so click on the start button > programs? and look up the top for accessories... ( my screenshoot is from windows 7 but I use a vista menu addon and the set up is similar to most computer systems )

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    Once you have opened MS paint, then you want to paste the image into MS paint ( I am using windows 7 so I click on paste so for XP click on edit > paste )

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    Now for the editing and coping, ( I am linking players to another site as it covers windows 7 and XP ) remember to save the image as PNG or JPEG/JPG format ( save my pics to my desktop so its faster to find them and upload them....


    Which you have written your post... look at the top of the post window for the image icon and click on it, then from computer....
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    Click on select image then go to the location where you saved your image and click on it and click open, ( for more than one pic, hold down the CRTL key and select all the images you want, ) then click upload and they will automatically upload to the post and appear as a Attach=config tag.....there are a couple of options for uploading, if players have issues with the images not uploading and a red dot showing to the right of the pic, then save the post, close and reopen the browser and use the basic loader option ( right hand side ) in the window for choosing how to upload pics

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    When you are ready... save post and they will appear as a screenshot and congradulations you have successfully captured a screenshot and uploaded them ....
    ...
    Last edited by Kitwritten; 12-06-2014, 11:31 PM.

  • Hasancyrglu
    replied
    Asdasdasdasdasd
    Attached Files
    Last edited by Hasancyrglu; 12-06-2015, 12:40 PM.

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  • ariewayq
    replied
    if the size of the greatness of its size can be set in resize or crop
    Last edited by ariewayq; 12-02-2015, 11:49 PM.

    Leave a comment:


  • Anxz_Santos
    replied
    stuck at 98% for almost 2 hours, can you fixed it?
    I am using DDR5 6gig ram a titanium fiber internet (PLDT), asus ROG sabertooth for motherboard.. i dont have any lags in GARENA esp in LOL, elsword and Point Blank.. dont have problem in my SB Low level account, just this level 70 account.. can you fix this..?? its been almost 2 hours and still I cant log in...

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    Last edited by Anxz_Santos; 06-12-2015, 06:09 PM.

    Leave a comment:


  • WereElf
    replied
    Any way to take several screenshots within seconds without having to save them manually?

    Leave a comment:


  • RaverGirl
    replied
    ok ty Kit <3 Hugs

    Leave a comment:


  • Kitwritten
    replied
    yeah as long as its a jpeg, png, format pic, clear and readable, thats what we need.....

    Leave a comment:


  • RaverGirl
    replied
    what happens if doing all that don't work, i have a Acer laptop and it wont Prtsc the game so i had to result in getting a program that makes, Gif's and Screenshots is that still a a Screenshot that is accepted??

    Leave a comment:

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