Announcement

Collapse
No announcement yet.

How to file a ticket

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Enkil
    started a topic How to file a ticket

    How to file a ticket

    We have an updates on our Browser so this is how to file a ticket...

    1st go to our support http://www.r2games.com/support/



    Click image for larger version

Name:	1.png
Views:	1
Size:	53.1 KB
ID:	1775620


    Click image for larger version

Name:	2.jpg
Views:	1
Size:	82.1 KB
ID:	1775621


    For Example you choose Game Issues


    Click image for larger version

Name:	3.jpg
Views:	1
Size:	56.2 KB
ID:	1775622


    Click image for larger version

Name:	4.png
Views:	1
Size:	8.0 KB
ID:	1775623


    Click image for larger version

Name:	5.jpg
Views:	1
Size:	49.7 KB
ID:	1775624


    After you submit and when devs will receive it wait for the reply of your code on your official email that you provided during your filling up on forms. . . That code will be used if you want to follow up your submitted reports. .
    Last edited by Enkil; 09-27-2015, 07:32 PM.

  • Kara David
    replied
    First ticket response is we are working on it this was back in month of May? waited gave them time.. still not fixed problem! Let's see also most response is working on it
    or forwarding to GM. but what i find interesting here we are in July a full 3mo. and problems never been fixed. so as for ticket system i shrug and put little faith in it.

    Leave a comment:


  • R258257921
    replied
    I hope u are telling the truth, because 5 tickets later, and only standard ** responses. Getting a bit tired of waiting for a normal response.

    Leave a comment:


  • R293737897
    replied
    Originally posted by Enkil View Post
    take it easy guys when the devs receives your forms they will reply you with your ticket code. For now since we have a bit busy on fixing some major stuff all of you will be entertain and compensated just we need your full understanding and patience. . . thank you
    Yes, you are right. I can understand you, as a Mod you need put a filter. And I am sure you are a good Mod.
    But... that sounds like my problem is not important...
    It hurts.
    This is important to me.
    Well, maybe I misunderstood, my english is not the best lol
    Thank you very much.
    Greetings ♪
    Alwenn
    S15

    Leave a comment:


  • Enkil
    replied
    take it easy guys when the devs receives your forms they will reply you with your ticket code. For now since we have a bit busy on fixing some major stuff all of you will be entertain and compensated just we need your full understanding and patience. . . thank you

    Leave a comment:


  • R293737897
    replied
    Help me please...
    I sent a ticket at 17:50 (and took a pic) but i'm still waiting for the mail with the link which I need follow.
    It's about my password.
    Thank you
    ==> I just see my "start afk" button at training grounds and this is grey and is not working. This is the first time I see it but my guild leader told me she have the same problem. Tyvm
    Alwenn
    S15

    Leave a comment:


  • mm70cor
    replied
    I have filed tickets as well, due to multiple issues....no emails as well....using both my GMail and Optimum email accounts. I have checked the spam folders, everything. I usually get promotional emails from R2Games on both accounts with no problem.

    Leave a comment:


  • Asura_Yamazaki
    replied
    i file a ticket.. and still... I got no reply...

    Click image for larger version

Name:	Untitled.jpg
Views:	1
Size:	239.7 KB
ID:	1717974

    Leave a comment:


  • Asura_Yamazaki
    replied
    I file a ticket like this...

    Click image for larger version

Name:	s1.jpg
Views:	1
Size:	151.4 KB
ID:	1717967
    Click image for larger version

Name:	s2.jpg
Views:	1
Size:	152.8 KB
ID:	1717968
    Click image for larger version

Name:	s3.jpg
Views:	1
Size:	150.6 KB
ID:	1717969

    and still my mail havent received any message... after filing for the nth time..

    Click image for larger version

Name:	s4.jpg
Views:	1
Size:	242.2 KB
ID:	1717970

    Leave a comment:


  • Asura_Yamazaki
    replied
    i file a ticket again and again.. where is the reply? havent got any mail from r2...

    Leave a comment:


  • Maanne_Cabral
    replied
    i try to file it.. 3x today.. but atm... theres no reply...

    Leave a comment:


  • clad73
    replied
    I've tried for 3 days now to submit a ticket. It's not working I never get an email, so no ticket number.

    Leave a comment:

Working...
X