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Purchase of diamonds is broken

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  • Purchase of diamonds is broken

    Hi, I play on both S149 and S153. The last four diamond purchases have problems. I submitted a ticket and didn't hear anything back. I am being charged $5.99 for listed price 4.99 diamond package and $11.99 for packages listed as 9.99. I did not receive any diamonds for one recharge for 9.99 diamonds, but can prove that I paid $11.99. Please help. I will not rechange anything else until this is straightened out. Thanks

  • #2
    Are you located in the EU? If so, you are charged VAT in accordance to EU law. If not, you may be using a payment method that charges a fee. The breakdown of taxes and fees applied to a recharge are listed on the preview before submitting your payment.

    In order to ask support about your ticket, I will need the character name your ticket was submitted under, or you can pm me with the email address.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games:
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.