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Purchase of diamonds is broken

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  • FireGrace
    started a topic Purchase of diamonds is broken

    Purchase of diamonds is broken

    Hi, I play on both S149 and S153. The last four diamond purchases have problems. I submitted a ticket and didn't hear anything back. I am being charged $5.99 for listed price 4.99 diamond package and $11.99 for packages listed as 9.99. I did not receive any diamonds for one recharge for 9.99 diamonds, but can prove that I paid $11.99. Please help. I will not rechange anything else until this is straightened out. Thanks

  • MemoryLane
    replied
    Are you located in the EU? If so, you are charged VAT in accordance to EU law. If not, you may be using a payment method that charges a fee. The breakdown of taxes and fees applied to a recharge are listed on the preview before submitting your payment.

    In order to ask support about your ticket, I will need the character name your ticket was submitted under, or you can pm me with the email address.

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