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Cant receive rewards????

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  • Cant receive rewards????

    On the first recharge rebate will not let me collect
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    as you can see we have the Qualified players

    Also on the Fortune Rebate
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    Here is my server and IGN as you can see I am a VIP 5 so I should be able to receive these
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    Please let me know something I have been playing R2Games for along time now and I like to spend money on these games but also like to get what I am paying for too
    IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

  • #2
    if that happens, try refreshing and clearing the cache
    Dragon Pals and Shadowbound Mod and Basic tech support

    R2 Serrin, My partner and fiancee, RIP 1971-2015
    Cha bhi fios aire math an tobair gus an trÃ*igh e.

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    • #3
      Did that and even downloaded another browser and still not working
      IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

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      • #4
        I can have it checked but I need the server and character name in order to have it checked
        Dragon Pals and Shadowbound Mod and Basic tech support

        R2 Serrin, My partner and fiancee, RIP 1971-2015
        Cha bhi fios aire math an tobair gus an trÃ*igh e.

        Comment


        • #5
          Server 9 IGN Smokey and tyvm
          IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

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          • #6
            Click image for larger version

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            Just to show you both and I have asked on server 9 and it is this way for everyone on it my in game name is Smokey
            IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

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            • #7
              Well its been a few days now was told In-Game that it was an issue that had to be fixed by higher ups after they logged onto my account cause it was a server wide issue. Since then I have not heard a word and its going onto day 3 since. Now the links are gone for it. What is going on ????

              Now they have open a few more servers and the one I am on is not even working fully
              IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

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              • #8
                A server wide check was done by me over the weekend after your account was checked, we confirmed a issue with S9-12 existed and it was logged and forwarded to the devs to check on monday.
                Dragon Pals and Shadowbound Mod and Basic tech support

                R2 Serrin, My partner and fiancee, RIP 1971-2015
                Cha bhi fios aire math an tobair gus an trÃ*igh e.

                Comment


                • #9
                  sounds good its Tus. now I am very familure with R2Games and I know they will make up for it
                  IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

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                  • #10
                    Wow really I found and reported an issue and now I see that they changed the amounts required to receive the prizes and not even a compensation for their mistake. I showed screenshots for both issues and I don't even get a thanks for it. Plus 1 of the events ended before they even fixed it.....
                    IGN; Smokey Current active game I am playing is ShadowBound srvr 67 Guild- ForSaken

                    Comment


                    • #11
                      thank you for the screenshots and the issue reports.
                      Dragon Pals and Shadowbound Mod and Basic tech support

                      R2 Serrin, My partner and fiancee, RIP 1971-2015
                      Cha bhi fios aire math an tobair gus an trÃ*igh e.

                      Comment

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