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2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit http://forum.r2games.com/forum/reali...ervice-support
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compensation for code redemption error :)

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  • compensation for code redemption error :)

    since the bonus codes dont work, i thought it would be nice and a little solution, if we would get a compensation for it, like for different levels, as the codes are. that would be a good thing and we all would be happy since fixing such a problem is hard and takes a lot of time. hope you will consider it ^^

  • #2
    You just need to send in a ticket with a screenshot of the error message and a copy paste of your code, and they'll manually send you the rewards.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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    • #3
      again? i already once did, but ok, then again. thanks

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      • #4
        It'll be much faster to have rewards for any codes you can't redeem sent to you manually than it would be to wait for it to be fixed.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          thats true and i got mine, so thank you ^^ glad you found a good and fast way

          Comment


          • #6
            Never has one R2 Code Redemption has ever worked for me nor have heard from Support on the 20 plus emails on the Subject. Unfixable, unless you change the ever so laggy R2 HUD.

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