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2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
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Wonderhill has moved to GameRocks

Wonderhill/Kabam players returning to the game, or who did not complete the GameRocks migration process during the month of December, please follow the easy instructions in this thread to be reconnected with your character: http://forum.r2games.com/forum/brows...r-announcement
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I have a problem with my account of kongregate

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  • I have a problem with my account of kongregate

    Nick:Old1
    Server 3 Europe
    Before I connect the kongregates with my facebook, But I wanted to change it on Kongregate account, That was the first time with my kongregate account.
    Please, I need help getting my account back, I know my password 100% but now it does not work anymore.

    Btw , I have multiple accounts on kongregate, That's why I'm doing "heilin" (katynka is the name right now on the server).

    Please, any help from you!

  • #2
    This is a Kongregate account issue. R2Games can only provide Wartune game support.

    Please read through this article, and follow the instructions, and contact Kongregate support if you need further assistance: https://kong.zendesk.com/hc/en-us/ar...er-my-account-
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

    Comment


    • #3
      More specifically, Where do I have to make a ticket for kongregate?

      Comment


      • #4
        In the page I linked, you'll see "Submit a request" in a few places. Click any of those links to open a support ticket with Kongregate.
        Last edited by MemoryLane; 02-06-2018, 12:25 PM.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          ty so much , But i solved my problem 3 hours ago

          Comment


          • #6
            I am happy to hear that.
            Rules of the Forum are found here.

            R2Games Ticket System for browser games: www.r2games.com/support
            Mobile game Ticket System is accessed through the in-app support link.

            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

            Comment

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