solved....
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You'll need to send in a ticket to www.r2games.com/support, or by clicking the big red Support button on the banner at the top of the screen. In your ticket, include your screenshots, and ask if they can send you a replacement magic essence, as you are clearly missing one. If you need any assistance after your ticket is responded to, let us know the character name and server you've sent it under and we will help explain your situation.New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
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R2Games Ticket System for browser games: https://www.r2games.com/supportComment
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