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cant log on out of home

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  • cant log on out of home

    so for some reason I cant log on and play from any laptop or desktop any where I go I have tried over 50 and they all just bring up the choose a class page but once i get home and log on I can play just fine

  • #2
    I have a feeling your browser at home is saving your login information, but when you try to log in from a different location, you aren't using that login information, so it's taking you to a new account instead.

    Do you log in using the Facebook/Yahoo/Gmail icons, or do you log in using an email address and password?
    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

    Received a random forum error? Refresh the page first, sometimes the error message is the error.

    Some inboxes are broken, including mine. Please don't send me private messages at this time.

    Rules of the Forum are found here.

    R2Games Ticket System for browser games: https://www.r2games.com/support

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    • #3
      I log in through the r2 client using my email and it’s the same info

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      • #4
        Originally posted by R211392951 View Post
        I log in through the r2 client using my email and it’s the same info
        Are you sure that #1 you're using the same login info?
        and #2 that you're selecting the correct server?

        I'm guessing there's some issue on your end.
        S791, Indominus
        Knighted Archer
        Imperials Guild Master

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        • #5
          yes same server and info i log in through the site just fine and when i go to the game it goes to the class page

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          • #6
            If you're being taken to the character creation screen after logging in, then you aren't logging into the same account that your toons are on.

            A numbered name on the forum is given when you use the Facebook/Yahoo/Gmail icons to log in with. If you don't normally use Facebook/Yahoo/Gmail to log in with, but logging in with your email is taking you to an account with a username of R2###, then at some point the site thinks you wanted to use your facebook account, and now it's giving you a new account associated with your facebook.

            What you need to do now is send in a ticket to www.r2games.com/support - tell them exactly what you have mentioned here - at home, you can access your account, but from other locations it's giving you a new account. Provide your character name and server, and the email address you are logging in with, and ask them to help figure out what's going on.

            Since this is a pretty confusing issue, once you have sent in a ticket, please come back here and let me know the character name and server you sent that ticket under, or send me a pm with that, and I will help try to explain what I believe is going on for you to support.
            New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

            Received a random forum error? Refresh the page first, sometimes the error message is the error.

            Some inboxes are broken, including mine. Please don't send me private messages at this time.

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: https://www.r2games.com/support

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            • #7
              I sent a ticket in before the server is 795 char name is LastShot im at the mall right now and it says it cant find my char when I try to send the ticket ill have to wait till I get home to send another one

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