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Recharge

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  • Recharge

    The recharge through Xsolla via Paypal is not working. The annoying part is that it takes money from your account and then refunds it, but it says "the refund could take 4 - 5 days to appear in your account"!!! Great they can take your money fast enough but are slow to give you it back. Please report this and get it sorted as soon as possible.

  • #2
    Sorry forgot the details: Gamerocks/R2 Platform Server 5 Oceanic

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    • #3
      Hi mick, for billing issues, you'll need to send in a ticket. Please include as much information about the payment process as you can, including the transaction number found on your Order History page, the payment email address, date and time of the purchase attempt, so R2 can contact Xsolla on your behalf and find out why your payments are being rejected.
      Interested in becoming a Forum Moderator? Fill out the application HERE!

      Rules of the Forum are found here.

      R2Games Ticket System for browser games: www.r2games.com/support
      Mobile game Ticket System is accessed through the in-app support link.

      For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

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      • #4
        Thanks MemoryLane. Will send a ticket and see what happens, but this appears to be a problem being experienced by all on Gamerocks/R2 Platform on Server 5 Oceanic. Dont know if the problem is affecting anyone else.

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