I have submitted a ticket regarding a sylph merge that failed to use the Fusion Spirit that was in my inventory, instead taking 20k bound balens from me. Paul at support can't understand the situation at all. He seems to think that because the box that said use bound balens was checked, that that should override the "Uses Fusion Spirit first" message that was in plain view, despite that not being the case the last time I merged or with any other dialog box in the entire game. The ticket number is 187582, which they closed. I then created 187848 requesting that it be reopened. They just don't understand how the game works, though, and so are refusing to refund me the 20k balens. And yes, I sent a screenshot, attached to the report, showing the fusion spirit sitting in my inventory after the merge failed to use it.
Can you please help get this situation resolved in a reasonable manner, instead of the boneheaded responses I've gotten so far?
Can you please help get this situation resolved in a reasonable manner, instead of the boneheaded responses I've gotten so far?
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