Sometimes players will say they cannot load their servers and they are stuck at 50%
This is very annoying, and even though trying the normal fixes, they are often unable to find a way to get in, until the game seems to magically clear itself and let them in.
If you make a ticket to support, they will ask that you try the following:
It would be advisable to make your ticket already having tried all of this, and let them know that you have, with all the results of each in the body of the ticket. Hoping to save you some time.
Other things that you can try before making a ticket are the following, they may not help the problem, but they will save time from support asking you to do the same:
This is very annoying, and even though trying the normal fixes, they are often unable to find a way to get in, until the game seems to magically clear itself and let them in.
If you make a ticket to support, they will ask that you try the following:
1) Try a different browser
2) Update flash player/java
3) Stop/pause downloads
4) Disable third-party browser active monitoring plug-ins such as video grabbers/adblockers as these have negative impacts to browser games
5) Lower protection/disable firewall or make sure site is whitelisted as it may block the port of the game
6) Set browser to a higher priority via Task Manager
7) Check Internet speed and stability [http://speedtest.net/] Any small interruption or disconnection is crucial for the game to completely load
2) Update flash player/java
3) Stop/pause downloads
4) Disable third-party browser active monitoring plug-ins such as video grabbers/adblockers as these have negative impacts to browser games
5) Lower protection/disable firewall or make sure site is whitelisted as it may block the port of the game
6) Set browser to a higher priority via Task Manager
7) Check Internet speed and stability [http://speedtest.net/] Any small interruption or disconnection is crucial for the game to completely load
It would be advisable to make your ticket already having tried all of this, and let them know that you have, with all the results of each in the body of the ticket. Hoping to save you some time.
Other things that you can try before making a ticket are the following, they may not help the problem, but they will save time from support asking you to do the same:
- Try a different computer, and/or a different internet connection (log on at work or a friend's house)
- Try a VPN (maybe your issue is with your isp's dns lookup)
- Change and flush your DNS if the previous worked, then try again
- Run CC cleaner or a similar program or manually clear your prefetch and temp files
- Hard restart your router (use the 30-30-30 reset or call your ISP to do it for you, you can google the make and model of your router to see which you need to do)
- Open any blocked ports on your modem (if you are on a network and know how to port forward and change the settings for you NAT then feel free, I just asked my ISP to unblock them for me, because I didn't want to break anything)
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