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The ticket system, is it reliable?

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  • Ketis
    started a topic The ticket system, is it reliable?

    The ticket system, is it reliable?

    I am just curious to see what others think about the ticket system.
    Last edited by Ketis; 11-18-2012, 09:36 PM.

  • Ego_Prime
    replied
    I had 6 gems vanish. I have sent in 4 tickets at this point. They keep saying they'll investigate then close the tickets. It's like it's all automated. It's been 3 weeks and I continually get round around in circles. Don't expect any customer service and do expect to lose your money

    Leave a comment:


  • R23209055
    replied
    Originally posted by MemoryLane View Post
    Wartune has been out for a few months, but Crystal Saga had it's one year anniversary a few months ago. So, I've been playing an R2 provided game for over a year now.
    ah, ok, gotcha

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by R23209055 View Post
    I thought game had only been out for a few months.
    Wartune has been out for a few months, but Crystal Saga had it's one year anniversary a few months ago. So, I've been playing an R2 provided game for over a year now.

    Leave a comment:


  • R23209055
    replied
    Originally posted by MemoryLane View Post
    That's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.
    I thought game had only been out for a few months.

    Leave a comment:


  • R23209055
    replied
    Originally posted by Hyorinmaru6 View Post
    the response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
    there can be numerous tickets on a single place and even though r2 uses PCs to solve them
    the person behind the computer is still HUMAN and thats why it takes a long time thats all


    PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe
    Ive been submitting the same issue for the past 2 months, and have posted it on forum but i keep on getting the same messages
    "refresh browser"
    "tell us exact time and date"
    "give evidence"
    "think before you do something"
    etc

    Leave a comment:


  • Hyorinmaru6
    replied
    the response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
    there can be numerous tickets on a single place and even though r2 uses PCs to solve them
    the person behind the computer is still HUMAN and thats why it takes a long time thats all


    PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe

    Leave a comment:


  • Ketis
    replied
    Well once again I have experienced an unreliable ticket system, and it is apparent to me that R2 Games either really does not care about their players, or taking our money & creating new servers so they don't have to deal w/ the old ones w/ issues. I have decided not to use the ticket system anymore, & from now on, if there is an issue of any kind, I will post it here on the forums for all to see, & since they pay more attention here (supposedly), then they do a ticket, we can only hope that they will resolve the issue!

    Leave a comment:


  • DragonDuster
    replied
    i think they not work propely..take the salary then go shoping work put beside

    Leave a comment:


  • idnshu
    replied
    yea...
    they answer our ticket...
    but after that, no action has been done regarding our issue

    At least, thats my situation here.
    The R2 team already answer my ticket 5 hours ago...

    My problem is : I can't renew my VIP status, and am asking to clear my cc History so I could use another CC to buy VIP

    But until now, I'm still unable to re-new my VIP

    Leave a comment:


  • MemoryLane
    replied
    That's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.

    Leave a comment:


  • DeathRiver
    replied
    For example, the incident with bug abusers on S11 The Banshee Wetlands. Until Maxarus posted ss, yelling on the forum, no actions were taken.

    Leave a comment:


  • idnshu
    replied
    yea
    the ticket system Sucks...
    the respond time is too slow
    they're only replying our ticket, but they are not doing any action regarding our ticket

    Leave a comment:


  • DeathRiver
    replied
    Until you scream your heads off, no one will answer your call

    Leave a comment:

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