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The ticket system, is it reliable?
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The ticket system, is it reliable?
I am just curious to see what others think about the ticket system.Last edited by Ketis; 11-18-2012, 09:36 PM.Tags: None
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I had 6 gems vanish. I have sent in 4 tickets at this point. They keep saying they'll investigate then close the tickets. It's like it's all automated. It's been 3 weeks and I continually get round around in circles. Don't expect any customer service and do expect to lose your money
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Originally posted by R23209055 View PostI thought game had only been out for a few months.
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Originally posted by MemoryLane View PostThat's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.
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Originally posted by Hyorinmaru6 View Postthe response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
there can be numerous tickets on a single place and even though r2 uses PCs to solve them
the person behind the computer is still HUMAN and thats why it takes a long time thats all
PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe
"refresh browser"
"tell us exact time and date"
"give evidence"
"think before you do something"
etc
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the response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
there can be numerous tickets on a single place and even though r2 uses PCs to solve them
the person behind the computer is still HUMAN and thats why it takes a long time thats all
PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe
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Well once again I have experienced an unreliable ticket system, and it is apparent to me that R2 Games either really does not care about their players, or taking our money & creating new servers so they don't have to deal w/ the old ones w/ issues. I have decided not to use the ticket system anymore, & from now on, if there is an issue of any kind, I will post it here on the forums for all to see, & since they pay more attention here (supposedly), then they do a ticket, we can only hope that they will resolve the issue!
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i think they not work propely..take the salary then go shoping work put beside
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yea...
they answer our ticket...
but after that, no action has been done regarding our issue
At least, thats my situation here.
The R2 team already answer my ticket 5 hours ago...
My problem is : I can't renew my VIP status, and am asking to clear my cc History so I could use another CC to buy VIP
But until now, I'm still unable to re-new my VIP
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That's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.
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For example, the incident with bug abusers on S11 The Banshee Wetlands. Until Maxarus posted ss, yelling on the forum, no actions were taken.
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yea
the ticket system Sucks...
the respond time is too slow
they're only replying our ticket, but they are not doing any action regarding our ticket
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