The ticket system, is it reliable?

[Ketis]

I am just curious to see what others think about the ticket system.

[Ego_Prime]

I had 6 gems vanish. I have sent in 4 tickets at this point. They keep saying they'll investigate then close the tickets. It's like it's all automated. It's been 3 weeks and I continually get round around in circles. Don't expect any customer service and do expect to lose your money

[R23209055]

Wartune has been out for a few months, but Crystal Saga had it's one year anniversary a few months ago. So, I've been playing an R2 provided game for over a year now.

ah, ok, gotcha

[MemoryLane]

I thought game had only been out for a few months.

Wartune has been out for a few months, but Crystal Saga had it's one year anniversary a few months ago. So, I've been playing an R2 provided game for over a year now.

[R23209055]

That's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.

I thought game had only been out for a few months.

[R23209055]

the response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
there can be numerous tickets on a single place and even though r2 uses PCs to solve them
the person behind the computer is still HUMAN and thats why it takes a long time thats all


PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe

Ive been submitting the same issue for the past 2 months, and have posted it on forum but i keep on getting the same messages
"refresh browser"
"tell us exact time and date"
"give evidence"
"think before you do something"
etc

[Hyorinmaru6]

the response is quick but in order to deal with the problem it will take some time the reason is that ur not the only one sending a ticket
there can be numerous tickets on a single place and even though r2 uses PCs to solve them
the person behind the computer is still HUMAN and thats why it takes a long time thats all


PATIENCE IS THE KEY TO VICTORY well thats what i say to myself all the time hehe

[Ketis]

Well once again I have experienced an unreliable ticket system, and it is apparent to me that R2 Games either really does not care about their players, or taking our money & creating new servers so they don't have to deal w/ the old ones w/ issues. I have decided not to use the ticket system anymore, & from now on, if there is an issue of any kind, I will post it here on the forums for all to see, & since they pay more attention here (supposedly), then they do a ticket, we can only hope that they will resolve the issue!

[DragonDuster]

i think they not work propely..take the salary then go shoping work put beside

[idnshu]

yea...
they answer our ticket...
but after that, no action has been done regarding our issue

At least, thats my situation here.
The R2 team already answer my ticket 5 hours ago...

My problem is : I can't renew my VIP status, and am asking to clear my cc History so I could use another CC to buy VIP

But until now, I'm still unable to re-new my VIP

[MemoryLane]

That's not true at all. I've been playing for a year, I have to go through the ticket system for my problems same as everyone else. No special treatment for having a shiny blue name. I rarely have an issue with the ticket system and the majority of the time, my tickets are answered within a day.

[DeathRiver]

For example, the incident with bug abusers on S11 The Banshee Wetlands. Until Maxarus posted ss, yelling on the forum, no actions were taken.

[idnshu]

yea
the ticket system Sucks...
the respond time is too slow
they're only replying our ticket, but they are not doing any action regarding our ticket

[DeathRiver]

Until you scream your heads off, no one will answer your call