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Ticket System Issues

Dear Players, the ticket system issue is now fixed. If your ticket is still not replied, please submit a new ticket. Thank you for your patience.
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Ticket System

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  • Ticket System

    I'm very upset. Wartunes Ticket System is horrible!!!!

    On 12/11 I opened a ticket for my sister b/c her account is blocked, I gave the support all the information they wanted, but for now NOTHING happened. It is also not a problem with a forgotten password or something like they tried to tell me, sorry, I know the PW for her account! There's just a problem with the linkage between account and Email, normally no big deal I would though (I do tecnical support!).

    Now I want spend money for balens, and I get an errormessage, so I open a ticket, I get a mail with the standard waffle, I looked in the ticket and it was just closed! No SOLUTIONS, NOTHING! And it doesn't work either.

    My compliments to this support! (sarcasm sign)

  • #2
    PM MOds and give your ticket number. Hope they will help you relay the ticket.
    AeonFlux
    Mage
    S3 Worg Lair Europe
    OFFICIALLY RETIRED

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    • #3
      Which MODS? lol, on the server I didn't see any MOD for a long time. (S365) Mirror Hill

      Comment


      • #4
        Originally posted by MorganLeFaye View Post
        Which MODS? lol, on the server I didn't see any MOD for a long time. (S365) Mirror Hill
        You're thinking of a Vet, who are usually on the newer servers to help guide new players. Mods are on the forum. You can post your ticket number here on the forum with a brief description of your issue, and we'll pick it up.
        Interested in becoming a Forum Moderator? Fill out the application HERE!

        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #5
          The Ticket with the payment probs is solved now, mot by the support I just tried it in the morning and it worked.

          The Ticket that is opened since 12/11 has the #490292, opened via the account (MorganLeFaye) cause it wasn't possible to take the regular accountdates.

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          • #6
            I passed this along. Please let us know if you need anything further.
            Interested in becoming a Forum Moderator? Fill out the application HERE!

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: www.r2games.com/support
            Mobile game Ticket System is accessed through the in-app support link.

            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

            Comment

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