We've had a difficult time getting the issue fixed with merged server group 464. The issue was causing the server to not update certain information. This issue has now been fixed and the game should be updating normally now. While we are unable to restore the Exp, and Dungeon/Wilds attempts lost during this time, we have included a compensation pack that can be claimed in game in the Hot Events section. We still have other issues that we need to help get restored to players, but to do that we do need your help.
For the issues listed below, we will need you to file a ticket. You can open a ticket here. Select for the Catagory: In-Game Issues/Missing Items and Rewards, and then for the Subject please enter the following: Server 464 Missing Data Items
For these items, please include an approximate date of when each of these occurred to expedite getting your items back.
For the issues listed below, we will need you to file a ticket. You can open a ticket here. Select for the Catagory: In-Game Issues/Missing Items and Rewards, and then for the Subject please enter the following: Server 464 Missing Data Items
- Dimension Coordinates: If it did not open or did not reset let us know: Level, and type.
- If Balens or Bound Balens went missing or disappeared.
- If you paid for Inventory rows and they disappeared, we will need to know the page number the row was, and if possible, what row number it was. Also include any items that were in the row or rows then they disappeared.
- If you were unable to check in and collect log in rewards, simply include which login rewards you were unable to claim.
For these items, please include an approximate date of when each of these occurred to expedite getting your items back.
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