Originally posted by MemoryLane
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The games totally ****** notice most severs down are the ones that support staff are not playing on lol
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Originally posted by MemoryLane View Post
I know. We tried pretty hard to get information for you guys then too. I'm sorry we failed. Support side isn't always told what a maintenance is for either. I'm surprised I got a real answer this time, to be honest. It started off with 'same as oceanic' and I pushed from there. We'll be pushing a lot harder for tangible information about random emergency maintenance announcements in the future.
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Originally posted by MemoryLane View Post
I know. We tried pretty hard to get information for you guys then too. I'm sorry we failed. Support side isn't always told what a maintenance is for either. I'm surprised I got a real answer this time, to be honest. It started off with 'same as oceanic' and I pushed from there. We'll be pushing a lot harder for tangible information about random emergency maintenance announcements in the future.
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Originally posted by R263360269 View Post
Oh... FINALLY - just seen a post explaining the lengthy down time, wouldnt it be nice if they could give us this info WHEN the post the initial post? *sigh*
KS222 I'm seeing what I can do to get the Kong board cleaned up (22 stickies, really?), and will work from there on getting you guys information posted there again. Also need to see about getting your forum account here fixed, since I see you are bugged.
rrjalan Please read the first post of this thread again. I've explained the length of the downtime in there.Last edited by MemoryLane; 07-24-2018, 03:14 AM.
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admin when server 461 us west finish maintance so long is over 6 hours
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Originally posted by Timothy Fisher View PostNothing like doing this in the middle of the server's busiest time. Guess doing this when there is a "low census" on would be stupid hunh? Better to do it right in the middle of everyone being on-line and trying to do dailies and Guild Events. It's just like being at the Circus and watching the "Clown Car" unload 15 idiots to run around in a circle and get nothing accomplished.
FYI... we were shut down for a total of 10 hours... we missed both arenas, eud dom, and everything in between! The servers didnt come back up till 2 hours before reset.... OH... and the best thing? We got a merger maintenance the following day/night which was followed the next day by normal maintenance...AND STILL no adequate explanation - they treat us like mushrooms... keep us in the dark and feed us manure...
Oh... FINALLY - just seen a post explaining the lengthy down time, wouldnt it be nice if they could give us this info WHEN the post the initial post? *sigh*
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Originally posted by KS222 View Post
Thanks for the update. Hope you don't mind if I post this info to kong's wartune forum.
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Originally posted by MemoryLane View PostOkay, finally some actual information.
These game servers are migrating to a new physical server. There's a lot of data to be migrated, and that's not at all a quick process. Judging by the oceanic downtime from 3 weeks ago, we can absolutely expect anywhere from a bunch more hours to almost a full day.
You guys won't be getting normal compensation. Oceanic got a variety based on what events they were down for, so expect the same. Won't make up for all of the things missed, but it's something.
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Okay, finally some actual information.
These game servers are migrating to a new physical server. There's a lot of data to be migrated, and that's not at all a quick process. Judging by the oceanic downtime from 3 weeks ago, we can absolutely expect anywhere from a bunch more hours to almost a full day.
You guys won't be getting normal compensation. Oceanic got a variety based on what events they were down for, so expect the same. Won't make up for all of the things missed, but it's something.
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Originally posted by MemoryLane View Post
Took a bit to get a reply to this question, sorry about that. They are predicting a very long down time right now, but can't be more specific than that. It's the same issue that they tended to on the oceanic servers a few weeks ago, and they were down almost a whole day.
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so will we be getting comp on our VIP and SC we paid for and are unable to use? due to no fault of our own
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Originally posted by KS222 View PostIts past the estimated maintenance timeframe and people are getting worried about loss of rewards if we're not able to get in before reset. Has there been any update on when game will be back up?
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