Due to the amount of information required for account verification, and the potential for needing to provide players with an email address or password to help reset their account, tickets need to be sent in. I personally apologize for this not being the first instruction given to us for this issue.
To save you some time with the back and forth, here is what they are requiring from you:
Log into Gamerocks.com and go to: http://gamerocks.com/user/setting
Take a screenshot of this page, or copy the information in the Username AND Email fields.
Then, go to www.r2games.com/support and try to navigate to: Support>Game Issues>Bug reporting - Wartune Gamerocks, using any character you can pull up in the form
--OR--
If you cannot locate this category, pick Wartune from the list instead. You will then need an R2 Wartune character to complete the ticket
Title your ticket: Gamerocks Transfer
Include ALL of the following information:
Gamerocks ID/Username:
Gamerocks Email:
Character Name:
Server:
--OR--
Attach your screenshot of http://gamerocks.com/user/setting
Character Name:
Server:
R2 will then be able to tell you if your Gamerocks account has been bound, and to which account. If you are still unable to log into that account once you have received this information, respond back with a SCREENSHOT and DESCRIPTION of what happens when you try to log in with the account information you receive.
If you need additional assistance, let me know.
To save you some time with the back and forth, here is what they are requiring from you:
Log into Gamerocks.com and go to: http://gamerocks.com/user/setting
Take a screenshot of this page, or copy the information in the Username AND Email fields.
Then, go to www.r2games.com/support and try to navigate to: Support>Game Issues>Bug reporting - Wartune Gamerocks, using any character you can pull up in the form
--OR--
If you cannot locate this category, pick Wartune from the list instead. You will then need an R2 Wartune character to complete the ticket
Title your ticket: Gamerocks Transfer
Include ALL of the following information:
Gamerocks ID/Username:
Gamerocks Email:
Character Name:
Server:
--OR--
Attach your screenshot of http://gamerocks.com/user/setting
Character Name:
Server:
R2 will then be able to tell you if your Gamerocks account has been bound, and to which account. If you are still unable to log into that account once you have received this information, respond back with a SCREENSHOT and DESCRIPTION of what happens when you try to log in with the account information you receive.
If you need additional assistance, let me know.
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