2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
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Can't find my old characters server, is there a way to find it?

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  • Can't find my old characters server, is there a way to find it?

    I'm a returning player but I can't seem to find my old character.
    Is there a way to see on what server I have a character?

    Best Regards // Welf

  • #2
    Support might be able to help you with that.

    Create a new character on any server, and use that to send in a ticket with, through the game, by tapping the top of the home screen, and then tapping support. If that gives you any problems, you can use this form instead

    In your ticket, provide the email address for the app store account you created your character on, the character name, and any information about purchases you might have made, with your request for help locating your character's server.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games:
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.