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Lost account

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  • [Merge] Lost account

    I have my old account linked to facebook, i broke my phone and i want it back, how can i??
    I try conecting by facebook but i have to create a new character to play...

  • #2
    Characters are accessed using the App Store account, not Facebook. Double check that you are logged into the correct App Store account for your character.

    If you are still not able to locate your character, please do the following:
    Log in to your app store account.
    Go into the game, pick any server, and create a new character.
    While in your new character, tap the top of the screen and then tap Support. If you have issues with the Support button in game, use the Helpshift link in my signature.

    In your support ticket include:
    Character name and server of the character you are missing
    Last 3 recharges or the total recharge amount for the character you are missing
    Device you created your missing character on
    Approximate creation date
    Last login date

    Support staff will verify your ownership of the character, and then bind it to the app store account you are logged into. The character you created for the purpose of sending in the ticket will be removed, and then you will be able to access your existing character as normal.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games:
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.