Announcement

Collapse

2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit http://forum.r2games.com/forum/reali...ervice-support
See more
See less

Resourses weren't returned

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Resourses weren't returned

    Hi

    I had an lvl 110 t1+5 item (windchaser leggings). I decided to return crafting resources and make boots instead. Though there is no way to recycle such an item, I sell it instead, but no resources were returned. How can I get it back? In-game support button does not work at all.

    Server Dozing Atoll, nickname Найл

    Submitted a ticket via https://r2games.helpshift.com/a/ez-pz-rpg/, however no ticket â„– was assigned
    Last edited by Niall86; 05-31-2017, 09:51 AM.

  • #2
    You don't get crafting materials back when you sell equipment, only when you recycle it. Some equipment isn't eligible for recycling.

    Let me know if you don't see a reply to your ticket, which would be sent to the email you used in your ticket, within a couple of days. In the past, they sometimes sent at least some of the crafting materials one time to players who didn't know better. It's a new support team, so I'm not sure if they still do that, but I would be happy to intervene on that if needed.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

    Comment

    Working...
    X