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  • [Data Collection Thread] Game Crashing

    If your game is crashing, please provide the following information:

    Is this a first install?
    If no, when did the problem start?
    In game name:
    Server:
    Device:
    Operating System Version: (eg. Android 6.0, iOS 8.0)
    Network connection: (Wifi/3G/4G)
    At which point of the game does the crash occur?


    Any posts that are not reports, or are missing relevant details, will be moved from this thread.

    Screenshots or videos of the issue will be a tremendous help. If linking an outside URL, and it doesn't look like it posts, please do not repost. Double check with a moderator; the spam filter tends to auto-moderate such posts.

    Thank you for your reports and co-operation

    It is important to file a ticket via helpshift as soon as the crash happens (with above information), so devs can check your account

    https://r2games.helpshift.com/a/heroes-evolved/
    Last edited by Whakapono; 04-19-2017, 12:37 AM. Reason: added extra note
    Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

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  • #2
    Not my first install
    It started after the new update
    W33h3
    NA
    BLU Studio 5.0LTE
    Operating system?
    It crashes sometimes when a little spinning circle appears in my screen, usually when i click on a character or open the chat to type.
    I will get a image

    Comment


    • #3
      Originally posted by W33h3thegreedy View Post
      Not my first install
      It started after the new update
      W33h3
      NA
      BLU Studio 5.0LTE
      Operating system?
      It crashes sometimes when a little spinning circle appears in my screen, usually when i click on a character or open the chat to type.
      I will get a image
      Is that chat anywhere (such as home screen), or only team chat (in match screen, or hero select)?
      Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

      Game Moderators and Mentors are needed. Please refer to News section for more details on how to apply
      Forum Moderators are also in short supply. Think you have what it takes?

      Comment


      • #4
        Yes, this is my first install
        IGN: lolllllll
        server: angkor [ southeast asia ]
        device: samsung galaxy A8
        OS version: Android version 6.0.1
        it crashes after everyone of my team selects a hero and press ready and then
        it shows the loading screen and it loads up until 32 or 34% then crashes
        or automatically closes the game.

        Click image for larger version

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        Last edited by mahilum.kenna; 04-14-2017, 05:09 AM.

        Comment


        • #5
          Originally posted by Whakapono View Post
          Is that chat anywhere (such as home screen), or only team chat (in match screen, or hero select)?
          It can happen in all of them, I didn't get the screenshots because it's kinda fast when it happens

          Comment


          • #6
            Originally posted by W33h3thegreedy View Post
            It can happen in all of them, I didn't get the screenshots because it's kinda fast when it happens
            Awesome thank you, have added you both to the report
            Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

            Game Moderators and Mentors are needed. Please refer to News section for more details on how to apply
            Forum Moderators are also in short supply. Think you have what it takes?

            Comment


            • #7
              i have same problem crash when try matchmaking,
              phone is samsung note 4 and OS is marsmallow

              Comment


              • #8
                Originally posted by Junxianjj1991 View Post
                i have same problem crash when try matchmaking,
                phone is samsung note 4 and OS is marsmallow
                I need the other information that's been requested in first post please. Copy, paste, and fill in the gaps if that's easier
                For the moment there is no resolution, but all information collected can assist in them finding one
                Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

                Game Moderators and Mentors are needed. Please refer to News section for more details on how to apply
                Forum Moderators are also in short supply. Think you have what it takes?

                Comment


                • #9
                  Is this a first install? Yes
                  In game name: not decided yet cause the game already crash
                  Server: Angkor 1
                  Device: Samsung note 4
                  Operating System Version: 6.0 Marshmallow
                  Network connection: already tested it with Wifi / 3G / 4G not work too
                  At which point of the game does the crash occur? when matchmaking crash around 30%-35%
                  Last edited by Junxianjj1991; 04-22-2017, 11:58 PM.

                  Comment


                  • #10
                    Is this a first install? YES
                    In game name: Budoyskie
                    Server: SEA (Angkor or El Nido )
                    Device: Samsung Galaxy Note 4
                    Operating System Version: Android 6.0.1 Marshmallow
                    At which point of the game does the crash occur? While loading for match. Stuck at 30-33%.

                    I have the same problem. I cannot pass the tutorial because its always crahser on loading. Help to fix this please

                    Comment


                    • #11
                      Originally posted by Budoyskie View Post
                      Is this a first install? YES
                      In game name: Budoyskie
                      Server: SEA (Angkor or El Nido )
                      Device: Samsung Galaxy Note 4
                      Operating System Version: Android 6.0.1 Marshmallow
                      At which point of the game does the crash occur? While loading for match. Stuck at 30-33%.

                      I have the same problem. I cannot pass the tutorial because its always crahser on loading. Help to fix this please
                      lol you can pass the tutorial by pressing skip on tutorial,
                      but not the matchmaking.

                      Comment


                      • #12
                        I have forwarded the information to this point. Please be aware I have edited a bit more information to the first post, and it would be great if things improve, we could be updated on your situation (without spamming would be appreciated).

                        Thank you and best of luck
                        Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

                        Game Moderators and Mentors are needed. Please refer to News section for more details on how to apply
                        Forum Moderators are also in short supply. Think you have what it takes?

                        Comment


                        • #13
                          Originally posted by Junxianjj1991 View Post
                          lol you can pass the tutorial by pressing skip on tutorial,
                          but not the matchmaking.
                          I mean i skip it but the matchmaking tutorial is not working its crashes on loading.

                          Comment


                          • #14
                            Is this a first install? Yes

                            In game name: Henshinn

                            Server: S1.Angkor [SEA]

                            Device: Samsung note 4

                            Operating System Version: 6.0 Marshmallow

                            Network connection: Wifi & 4G (Both have try)

                            At which point of the game does the crash occur?
                            after matchmaking&select character, application crash around 30%-35%


                            P/S : I DONT KNOW HOW TO UPLOAD SCREENSHOT.

                            Comment


                            • #15
                              Is this a first install? No, un\reinstalled the game but to no avail...

                              In game name: Bane82680

                              Server: S1.Angkor [SEA]

                              Device: Samsung note 4

                              Operating System Version: 6.0 Marshmallow

                              Network connection: Wifi & 4G (Both have try)

                              At which point of the game does the crash occur?
                              after matchmaking&select character, application crash around 30%-35%

                              Click image for larger version

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                              I think there's an app or a program or protocol in Samsung Note 4 that hinders your program to work.... please work with your Devs on this and


                              FIX THIS PLEASE!!!!
                              Last edited by R266662717; 05-08-2017, 10:51 PM.

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