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[Data Collection Thread] Game Crashing

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  • #16
    Thank you, have forwarded
    Retired Moderator.

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    • #17
      No i tried it multiple times its same.
      Many months ago but i downgraded my phone just to play it until now but now i want a solution.
      In game name:Xzeon
      Server:El-Nido (asia)
      Device:One plus One
      Operating System Version: Android 7.1.2
      Network connection: wifi and both mobile network same
      The app runs fine normally but when i gets into a game and after both side choose their hero and the game start loading the app close without any error and it will be same until the match ends. It will reach certain % of loading and auto close. I've linked screenshot of my phone information and free ram usage and a video link to show you when the game auto close.
      Video link: https://youtu.be/Te-InFDGuq0
      I used my dummy account just to save my integrity.

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      • #18
        Can you please PM me your UID (the long string of random letters/numbers), and let me know if you've sent a helpshift ticket already
        Thank you in advance
        Retired Moderator.

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