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[Guide] How to deal with a 'lost account'

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  • [Guide] How to deal with a 'lost account'

    Firstly I will note, that currently the best way to link accounts is via facebook. Please if you haven't already, it is highly recommended to link your account via the settings panel in game (clicking your Avatar top left of screen).





    While you're in settings, please note your GPID (Game Player Identification Number):



    Please keep this number handy.



    If at any time you 'lose your character', please do the following:

    * Log in using facebook
    * Send an email to pos@r2games.com
    * Please include as much detail as you can:
    - Old GPID
    - New GPID
    - Old Character Name
    - New Character Name
    - Server number (or name)
    - Any recharge information, including amounts and dates (if applicable).
    - Any receipts to recharges if applicable
    - If you have started a thread here in the forum, or have posted on one, please feel free to provide the link
    - Any other details that could help

    If you do not hear back within 24 hours, 48 hours if a weekend or holiday, please feel free to let us know here on the forum your GPID, character name and server number, with a summary of the issue (this goes for any ticketed issue). You're also welcome to Private Message myself, EsmeWeatherwax or TheGuardianDark your email, and subject of the ticket for us to bump someone.

    Hopefully nobody needs this guide in the future, but it's here for quick reference.

    Happy Gaming! *Yarrrrr*
    Last edited by Whakapono; 10-09-2015, 06:15 AM. Reason: corrected one of the screenshots
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  • #2
    Apologies for the late update. You are now able to bind your account to your phone store and email, similar to how it's done in the above post to facebook:





    For the moment it is only possible to bind to one of these options for any one account, however they are looking to add the option to bind to more than one in a future update.
    Forum rules here : Terms of Service here : Screenshot Guide here : Video Capture Guide here (PC)

    Game Moderators and Mentors are needed. Please refer to News section for more details on how to apply
    Forum Moderators are also in short supply. Think you have what it takes?

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