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Purchased A Special Package (49.99) and never got the gems or items

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  • Purchased A Special Package (49.99) and never got the gems or items

    Help please. I have been trying to resolve an issue for a few days now. I have submitted tickets and received no answer. I purchased a 49.99 package in the game. It went through but I never received the gems or the items. I think it had something to do with Apples/itunes new terms that I had to agree to which took me out and then back into the app (probably messing up the workflow). The problem is .. my card was charged and I got the apple receipt.. but nothing in the game. Please help get this resolved. I am going to charge back on my card otherwise.. and I have to say this doesn't make me a huge fan. (I will supply personal information privately when someone actually contacts me)

    Game: Pirate Empire
    Server: S2 (Drunken Shanty)
    Name: Ezykeul (10511189)
    Level: 89
    BR: 2,115,006
    VIP: 13
    Guild: Dirty Little Oars
    Order ID: MT3001ZH5M
    Document No. 188136807525
    Last edited by R26525029; 09-22-2016, 10:24 PM. Reason: Identification Details

  • #2
    Had a problem with promo pack too. There logs can show if u received the items+ gems. I bought using my saved gems but I was sure I didn't get them. U must keep ur real money receipt, hopefully u will get them


    • #3
      I will forward details. Please do let me know if it has been since resolved
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