2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
For more information, visit
See more
See less

Server lag issue

  • Filter
  • Time
  • Show
Clear All
new posts

  • Server lag issue

    Dear Players,

    Currently some players are having lag problem on North America server. We are in full cooperation with local network operator ISP to locate the cause of problem and it's fixed. We will unlock all heroes in mid-March for your enjoyment of the game. Please login and collect the compensation from mail. Thanks for your continued support.

  • #2
    Server just dc'd and says it's under maintenance without a warning! I hope you guys enable a system warning in game, like an hour warning. Just hoping we don't get -32 points.


    • #3
      i got no compensation...
      SERVER:Twilight Sea (S25)


      • #4
        Im told they will send the comp out today again
        The Underworld zone of eternal torment, where the greatest sinners were punished for their transgressions. That is where I rule.
        Please think twice about your posts!


        • #5

          to com um problema algumas vezes que acho partida cai minha conecçao e nao consigo voltar pra partida e ja vi que esse problema nao e so comigo alguns tbm tem ai perco 32 pontos e isso ta afetando meu jogo demais